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Rocky Road Outfitters

Sells a variety of offroad parts for Jeeps, Toyotas, and Samurais.

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Rocky Road Outfitters

Avg. Customer Rating: (3.4 Stars) Average Customer Rating
Number of Reviews: 99 reviews

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Rocky Road Outfitters - Reviews

Customer Rating Worst company ever
Date: Sep 02, 2020
Reviewer: A User from (Payson, AZ)
I placed an order for SOA kit June 26. It took 4 weeks but I finally got a tracking number only to have 1 box out of 2 arrive. I contacted J**** at Rocky Road and reported the issue. With no response from J**** I contacted FedEx only to find out Rocky Road had been Reimbursed. So I paid and now FedEx paid but I have nothing. My account was charged but I dont have parts. Its now been 6 weeks since my parts were paid for. I have tried to contact the owner but all I get is excuses as to why I cant speak to the owner. Im keeping all emails but my next step maybe to contact my bank and the attorney general of Utah. I Do Not Recommend Rocky Road Outfitters. Worst company!
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Customer Rating 2015 Jeep Patriot 2 1/8 lift
Date: Feb 26, 2020
Reviewer: A User from (Al Asad Kuwait)
The engineered hardware is not awful. The bushings used to isolate suspension movement for the rear camber adjustment links are of the worst quality. After alignment the rear began to sag until the tires were making contact with the hub carriers. At that point the rubber had completely failed and the steel spacers centered in the bushings were making contact with the steel link. Upon calling them to see if there was a urethane upgrade I was offered more awful rubber replacements at an additional cost. If you use one of these kits ensure you have access to a variety of urethane bushings to replace the rubber before install. The company should be ashamed of themselves with their customer support and unwillingness to correct obvious product defects across their inventory.
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Customer Rating Compass TH 2nd Generation Brush Bar
Date: Dec 04, 2019
Reviewer: A User from (Oregon)
The worst experience with online order/customer service ever. DO NOT use them. Look at other reviews, Im not the only one with issues with them.
Was told via email it should only take a couple of weeks to get it shipped out, actually had to call and ask at week 6.
Online description did not say anything about having to cut into my bumper to access the bolts for it to mount to. When brought up to them via a phone call, their reply was it doesnt say you wouldnt either. Thats just defensive and asking for an argument, not what youd call customer service.
There was no install information on the website to know prior to ordering.
When the product arrived, it became quite clear the whole bumper would need to be removed and not just a small cut but the whole of the plastic surround that is at the hook/bolt area.
When inquiring about returning (which their website has no information about) I was told it would be a 15% restocking after taking the shipping off from the original total bill. The sales manager could not even do basic math, he minuses an extra shipping fee from the product cost.
They were argumentative, defensive and rude.
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Customer Rating Waste of time for non-specialty parts
Date: Nov 12, 2019
Reviewer: A User from (Central Texas)
TL;DR : Website lists what they CAN sell you, not what they HAVE in inventory. Waste of time order parts that never arrive with no notification regarding Backorders. Appears a refund will actually occur on the positive side hence the 3 stars rating.

Ordered 2 OME struts and 2 OME shocks via their website. Order confirmation came quick but after a few days no shipping information. Combed the site and found a tiny disclaimer somewhere that mentioned a possible 1 week wait time on certain parts (like OME) with an additional 1 week ship time to the customer. 10 days after placing my order I fire up the Online Chat and speak to a rep who, after making some calls, provides an update on my order. Turns out everything I wanted was on Back Order or a "possible back order". WTH is a possible back order? Told to check back first week of November.

Fast forward to Nov 11th, exactly 1 month/30 days after placing the order. Cannot get anyone on live chat so I dial them up on the phone. Get a real miserable sounding fellow and ask for a status update. After some calls he gets back to me talking about possible end of Nov container arrivals, parts maybe in Dec. Get out of here. Cancelled the order. Received an email regarding the refund but will see if it actually happens or if I end up disputing the charge.
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Customer Rating Horrible Company!! Do Not Waste Your Time!!
Date: Oct 02, 2019
Reviewer: A User from (Texas)
Horrible customer service. I will never buy from them even if they PAID ME to do so! J**** their sales guy sold me a lift kit in July and promised it would be drop shipped to my address by end of August. By now its the end of September and i get a call from him on Monday 9/23/19 stating that the lift kit parts have arrived and will be drop shipped to me within 5 days and that they needed payment to proceed. After collecting my $2500+ payment J**** calls me today (Friday 9/27/19) with a terrible attitude, saying that the majority of my lift kit components are missing after they had confirmed they received everything and charged me for it. He offered no solution. He bluntly said (verbatim word for word): "if you dont like it i can just cancel your order and u can buy your lift kit somewhere else" after ive waited over 2.5 MONTHS for the lift. These guys are a joke. Dont waste your time. Already found the Kit i wanted somewhere else for CHEAPER!!!
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Customer Rating Do NOT buy ANY Wrangler Kits
Date: Mar 09, 2019
Reviewer: A User from (Ontario, CND)
Bought a 4" lift from these clowns for an 04' Wrangler Sport. Thought I could save some money going this route...never again!
For starters, my kit only came with the transfer case drop, new shocks, track bars and new springs and that's pretty much it. Guy told me on the phone that sway bar extensions were not needed. Actually they were as the installed setup would have snapped my sway bar on the first ride. Speaking of ride, the springs came off a dump truck because first ride...they blew all my shocks. That or the shocks were knock-offs to begin with, even the steering damper was crap. Transfer case drop was not the full recommended depth so the U-angles are too steep. Case in point ladies and gentleman, this is a Dollarama version of a lift kit. A bunch of odds and sods tossed into a box with instructions written by a 2 year old blind kid. Could have save myself $800 for another mod, instead had to pay $$ for a New Pro Comp kit and the removal of this garbage.
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Customer Rating 2012 grand Cherokee leveling kit and winch kitnightmare #1
Date: Oct 16, 2018
Reviewer: A User from (Pennsylvania )
I purchased the leveling kit for my grand Cherokee, along with the 400 control arms they recommend. The Kit took some time to come, but they do state that on the site, made an appointment with a reputable garage where I was working. They had it done in a day, two days later the nightnames began!! I started to get a slight knocking sound like something was loose, took it back to the same garage, said everything was tight, I took it back, something, took it to a new garage, and hey found the upper control arm bolts to be loose, I thought the first garage messed up, so they were re tightened, a week later they loosened back up, new garage, and replaced the 58.00 bushings that were destroyed... that garage specialized in lifts and jeeps, a few weeks later the bolts loosened up again, called the company and talked to Ryan, recommended me to get new bolts and nuts, (dealer item). Same garage installed new bolts, along with 250.00 lock tight I got rom work, didnt do a damn thing, bolts loose again, bushings are shot again.. Ill finish in my next thread
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Customer Rating A really bad experience
Date: Oct 12, 2018
Reviewer: A User from (Houston)
Without going into a lot of detail, they screwed up. They knew that they screwed up and refused to do the right thing. Stay away from these people.
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Customer Rating Terrible Product, Worse Customer Support.
Date: Oct 08, 2018
Reviewer: A User from (OR)
I waited 3 months for rock sliders that even they admitted were fabricated wrong. I spent two hours trying to get them to work before abandoning it and sending them a helpful email full of pics with dimensions. After they admitted the mistake was on their end, the best they could do is offer me a measly 10% discount if I take the time to repackage them, send them back and wait even longer to get them back after they hack them apart and re-weld them. They should take that 10% and hire a Quality Control technician and save themselves money by not having to pay to ship their garbage all over the country and back. So now here I am, 3 months later with nothing but wasted hours and hoping they refund my money. Definitely one of the worst companies that I've ever dealt with, take your money somewhere it's respected!
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Customer Rating Zlink steering kit not received
Date: Apr 09, 2018
Reviewer: A User from (France)
I have ordered Zlink steering kit since january 16th, 2018. Until now it is "Pending" no change. I want to cancel my order an have sent an email. They dare to reply. I wonder if they are serious. cetrainly and unfortunately, my money is lost.

I want ot give 0 star but there is none.

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Customer Rating Absolute waste of time
Date: Nov 11, 2017
Reviewer: A User from (Denver, CO)
DO NOT ORDER ANYTHING FROM THIS COMPANY. I waited 25 days for a suspension lift kit for my GX470 and ended up disputing the charge with my credit card company. They couldn't even be bothered to respond to live chat inquiries or emails pertaining to the status or cancellation of my order. Order placed on 10/18/17, shipping information never received, item never received. Buyer beware.
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Customer Rating Save Your Time and Money
Date: Jul 26, 2017
Reviewer: A User from (Detroit Area, MI)
I purchased a SOA kit with the OTT steering from RRO for my YJ. My overall experience with this company has been a bumpy one to say the least. Hopefully others can learn from my mistake and avoid this company at all costs. I spent almost $1,800 with this company and they couldnt care less about my satisfaction with the product and services that I have received.

I ordered the kit through their website. There was no lead time or backorder status listed for the product. I figured 2 weeks or so. I got a call from them after about a week and a half saying that the SOA kit would ship out but they were still waiting on the OTT components. I followed up weekly on the OTT components and every time I called I was told that they were just about done being machined and it would be a day or two for powder coat. After 2 to 3 weeks I was finally fortunate enough to get a set that someone had returned. Otherwise it would have been another 3 weeks (at least).

The condition of the components when received was a joke. The boxes were in rough shape and upon opening them I discovered that all of the components were just thrown in the box with some packaging peanuts. The powder coat finish was damaged on almost every component in the kit. When I called them about it they apologized and said they had employee issues, but did not offer to do anything to fix the problem.

The hardware was separated by kit with a label of what was in the bag, but discerning which fasteners were which was challenging as there was an assortment of standard and metric fasteners. At the end of the install there were several fasteners left over and even more that were missing completely. If your kit is anything like what I received, be prepared to spend $40 or more on quality hardware (nuts, bolts, sleeves, shims, etc.). When I called and brought this to their attention I got two separate stories: (1) their hardware specialist puts together the hardware kits and hes usually really good about it, and (2) weve had lots of employee issues lately. Again, basically just get over it because they are not going to do anything about it.

Each kit came with instructions, but they left much to be desired. Black and white pages with lots of text and minimal pictures. Hopefully you already know what youre doing. After beginning the install it was apparent that the quality of the kit was lacking. Holes were misaligned and just about every hole had to be clearanced to accept a fastener. Even if the powder coat finish wasnt damaged during shipping it would have still needed to be redone after reworking all of the components.

Overall customer service is lacking as well. I called with some questions during the install. If your question is not on their FAQ sheet, dont expect to get an answer because they dont know. I asked the owner of the company, Glenn, for some sort of reimbursement for the subpar quality of the product. Again, I got the story about bad employees (he even went as far as saying most of the candidates were druggies and deadbeat dads running from the state) and that aftermarket parts will need to be tweaked.

Long story short, if you buy from this company you should expect long lead times, damaged components, missing hardware, and a very poor excuse for customer service. Expect to spend extra time modifying and tweaking every single component to get them to fit. Plan on spending a little bit more for the missing fasteners and assorted hardware. And finally, if you have any issues, then youre just going to have to deal with it because they dont care enough to do anything about it.
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Customer Rating Ripped off-frustrated-beware!!!
Date: Jul 05, 2017
Reviewer: A User from (Florida)
They have my money... that was over two months ago. Still no product. I've called them three times asking for a refund. Use a credit card, at least then you can refuse to pay the credit card company when you start getting jacked around, and my guess is, it will probably happen.
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Customer Rating Extremely poor service
Date: Jun 15, 2017
Reviewer: A User from (Georgia)
Can't review the product because after a month I still haven't received it! No response to online help line or emails and now will not answer their phone. Sure wished I had done my due diligence and checked reviews first! Powerful $300 lesson learned.
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Customer Rating NEVER AGAIN
Date: Oct 18, 2016
Reviewer: A User from (New Florence, PA)
DO NOT BUY FROM RRO. Rocky Road Outfitters has screwed me in just about every way possible. After waiting three weeks for the upper control arms, I now have a torn apart Jeep with parts that dont fit. No one will answer your email, when you call (if they answer) they will tell you to, "Make them fit". Today after a week of un-answered emails and un answered phone calls I finally got ahold of someone! Now to find out I have to pay for return shipping, pay a 15% restocking fee, AND probably wait another 4 weeks to get my money back. I have NEVER had such and INCONVENIENCE in shopping with anyone. Very disappointing.
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Customer Rating Never Shipped - kept giving runaround
Date: Oct 04, 2016
Reviewer: A User from (Dallas, TX)
Got the runaround for over a month. Told my parts were in, shipping tomorrow. I'm even on the phone with them right now and they are saying the last part came in today. Not true. Luckily they are going to refund my card.

Don't waste your time.
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Customer Rating DO NOT BUY HERE
Date: Sep 07, 2016
Reviewer: A User from (Albuquerque, NM)
Worst service ever, employees are rude and no matter how much you spend here they still treat you like crap. Their products are not good quality and shipping is a disaster. Even asking for a simple RRO decal is too much for this place to handle.
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Customer Rating Best source for OME suspension kits I could find
Date: Jul 29, 2016
Reviewer: A User from (Tucson AZ)
I needed a lift kit for my Lexus GX470, and had a hard time finding people who knew which parts to order. These guys knew every part needed, including the small adapters and fittings needed. My mechanic refunded me part of the labor charge since he didn't expect to get such a complete kit to begin with. I've read some bad reviews, but my kit came on time, complete with the small attachments and fitting pieces needed, all in one shipment. Also, the best price I could find.
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Customer Rating Renegade bull bar
Date: Jul 08, 2016
Reviewer: A User from (Crystal, MN)
I bought a "bolt on" bull bar from them for my 2015 renegade trail hawk. Bottom line....had to cut down and grind the mounting tabs. Took a couple of hours to do the 10 minute installation by an expert mechanic. Contacted them and all they could say is it fit their vehicle. I would not buy anything from them again.
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Customer Rating Terrible service
Date: Jun 07, 2016
Reviewer: A User from (IL)
Took them a week to ship a part they said was in stock which I later found out wasn't. I was then told I would receive my part on Friday so I could install it over the weekend. Got the tracking number later that day and I won't receive it until Monday. Let's just hope they even send the correct part and it's not garbage like others have complained about. Wish I read more up on them before ordering.
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Customer Rating Differential Guards
Date: Jan 11, 2016
Reviewer: A User from (Reno, Nevada)
I purchased differential guards for my XJ I like the way they use 10 bolts unlike most guards only use 5 bolts I purchased the front and back in separate shipments. They gave me $10.00 Off for buying a set I would recommend this company to anyone
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Customer Rating Stay far away from these sellers.
Date: Nov 24, 2015
Reviewer: A User from (Reno Nevada)
I receive the rock sliders I purchased from RRO on Ebay in about two and a half weeks, which was OK, and they did look OK. But the rails simply don't fit our Toyota 4Runner, as there is more than a 3/8" gap between the outrigger plate that mounts to the frame, and the pinch weld. Also I would have to drill the holes at the very bottom of the pinch weld to be able to still open my rear doors, as the rails make contact with the fender flair attached to the rear door. The RRO instructions themselves say that the rock rail derives most of it's strength from the four holes/bolts in the pinch weld, so this is not good! Let me tell you about the argumentative, arrogant a-holes manning the customer service phones there! Holly cow! I spoke with two of them with the same exact arrogant talk over the customer attitude, and both insinuated it was all my problem or fault even going as far as telling me their instructions are just a "guidelines" after I quoted their instructions to find out what I had done wrong when I followed them to a T, and they told me I had to have quote "some trouble shooting skills" to install their parts on your vehicle that were supposedly made and sold for it! And that they have sold thousands of them that all fit perfectly. Yet there is a video on Youtube that explains in video form the exact same problems I have verbatim.

Long story short, these people obviously have not changed the way they do business, as I just apparently ate a $500 set of rock rails that aren't going on my truck without major modifications. By the way, I have personally built two YJ's, a WJ and a XJ.. two of which have run the Rubicon Trail several times, (also I have installed the same type of rock rails that were designed and built properly on our XJ) ...So I am no newb, like the a-hole at RRO tried to insinuate and treat me like I was. This company frankly doesn't need to be in business with all the other fantastic and friendly 4wd companies out there to do business with, if they treat their customers like a two year old, and then insist upon talking over them until they have no choice but to hang up the phone.

Also, I do believe that some of the people here praising RRO are either paid shills, or employees of the company. Because I am sure that another guy who made a video on YT praising the heck out of these same rock rails, calling them "great", and also putting down the guy that made the video I mentioned above that explained the problems every clearly sounded exactly like the person I talked on the phone at Rocky Road Outfitters customer service! Or the two people sound exactly the same, which would be to much of a coincidence... As the guy who made the praising video only made one about his truck in five years, and who gets on YouTube and makes a video putting down someone else's video if they didn't have a vested interest in the company?!
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Customer Rating 2015 Trail Hawk Modification
Date: Nov 20, 2015
Reviewer: A User from (Atlanta, GA)
Rocky Road Outfitters was the only after market company that I could find offering ANY modifications for my 2015 Jeep Cherokee Trail Hawk. I ordered rock sliders, and they were delivered exactly as advertised. I did have them professionally installed, and they reported no problems. They look great. I would absolutely recommend Rocky Road Outfitters to the true Jeep enthusiast.
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Customer Rating 2011 Grand Cherokee
Date: Nov 11, 2015
Reviewer: A User from (Inland Empire, CA)
Ordered the 2 1/2" spacer kit, roof rack, bumper and winch kit. Lift went ok, had to take the vehicle to dealer for alignment post install because it was way out of alignment after install. Roof rack, no problem. Bumper and winch kit... Instructions were marginal. I ordered with a warn winch, (they sell it) which didn't hook as easily as it should have. My mechanic said install would have been easier with Smitty.
i don't know if it's just the Grand Cherokee that has so many idiosyncrasies or what. Bottom line for me is that I will go to a reputable shop, have them order the items and install them. I'm a new to off-roading, lol. If you go to their web page and open the bumper window for the Grand Cherokee, you can see what I was trying to accomplish. The guys at Redlands Motorsports did a great job of making it turn out right.
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Customer Rating Terrible customer service
Date: Oct 23, 2015
Reviewer: A User from (West, TX)
Don't waste your time and money. I bought an adjustable track bar, it would hit the differential cover going over bumps. I called to return it and "Charlie" AKA a**hole, said it's the right part and fits their jeep. After being harassed by "Charlie" I finally received the needed RMA # and was promptly informed there will be a 15% restocking fee. Restocking fee? I don't care if the "industry" has a nifty term for taking my money from me, it's wrong. I will never buy from again or suggest Rocky Road Outfitters. NEVER AGAIN!
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Customer Rating WK2 Jeep
Date: Oct 19, 2015
Reviewer: A User from (West Richland, WA)
I'm not sure why they have such bad ratings. Although I do see that most of them are at least a few years old. Since the WK2 market is very sparse I gave Rocky Road Outfitters a try. So far I've purchased and installed rock sliders and the winch mount. Both kits were packaged well and included all of the necessary hardware. They also included detailed and easy to follow instructions. The parts were well made, seem very sturdy, and well thought out. The only reason I didn't give them 10 stars is that they don't tell you that most parts are made to order and have a two week lead time. However, both of these items shipped in less than two weeks.
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Customer Rating Complet soa kit, high steer, and yj spring kit for CJ.
Date: Aug 22, 2015
Reviewer: A User from (Houston, TX)
The product itself appears very strong. Hangers, shackles, and brackets are all very thick and durable looking. They shipped fairly fast, but I was missing parts. I found the parts locally and they reimbursed me for my cost. Everything fits really tight. I've had to do a lot of grinding which I expected. The instructions are horrible. The parts and hardware are poorly labeled or not at all labeled. I spent a lot of time figuring out how to put it all together. There are no instructions for the high steer and spring conversion kits. I will say they have been very nice over the phone and very willing to help. They email back within a work day. The problem is I work 7-5 M-F. and there is nobody to talk to outside of these hours, but hey, everybody needs there time off. This has been a big project; axles, R and P, and lockers front and back, hi flares in addition to Rr's kits and I'm almost finished after several weekends. The jeep looks great. I can't wait to test it on the trails. My next project is going to be an all out cj6 and I will purchase from them again.
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Customer Rating Samurai coil conversion
Date: Jul 08, 2015
Reviewer: A User from (California)
The coil kit was sent in a timely manner, after that is where my experience with rocky road went horribly wrong. The first problem was it was missing parts and some of the parts were on back order, which rocky road neglected to ever mention. Multiple parts were incorrect and had to be replaced ( by me). The customer is never right according to this company. Rocky road has horrible customer service. I believe their mind set is get your money and forget you! Also the instructions were very close to useless.

This has been a long painfull ordeal. I will never do business with rocky road and will tell everyone I know in the off road community to stay away from doing business with them. Horrible experience.

I would rate them as a -5 but the site doesn't let you!
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Customer Rating suzuki
Date: Jun 30, 2015
Reviewer: A User from (Oregon)
Every link on my samuri has broken and left me stranded. I would never buy from this company again
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Customer Rating 2015 Jeep Patriot and can't even drive it ...
Date: Jun 16, 2015
Reviewer: A User from (Northbay, CA)
Ordered the lift kit, took about 3 weeks to get. I think they forgot about it until they were called then it took about 1 week to get. Went to a professional mechanic shop and alignment shop who did the install. Everything was fine until I noticed that my rear tires were not perpendicular to the ground. They were wonky and off by about 7-10%. Take it to the alignment shop...I guess they didn't provide the sleeves and the arms gave in! The alignment guy just shook his head. He was almost bothered that this happened. He grabbed the tired from the rear driver's side and move it, the tire and the connecting part were so loose that it looked like the wheel was going to come off. I can't believe I drove this around for hundreds of miles? I am so lucky that it didn't give in, so dangerous!! so, the alignment guy calls the mechanic guy who calls RRO gives them hell on why they didn't include something so basic. Apparently, the guy who answered the phone was not surprised when the mechanic told him what happened and said yeah we'll get that to you and overnight it... still haven't received it & I I have to replace my bushings. So my 2015 Jeep Patriot sits parked. This has been a $1K event and now I'm thinking of uninstalling the lift kit. What else will happen? How can they forget these basic parts? Its not as if the kit contains many parts. I just can't wrap my mind around it. I'm holding out hope. But we'll see.
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Customer Rating WK spacer lift
Date: Apr 08, 2015
Reviewer: A User from (MD)
I received my order in a timely manner and the spacers installed OK but not so easy for a shade tree. Lift looks awesome with only slight rubbing up front with 265/70/17s. May need new rear shocks or bushings due to clunking noise. The biggest problem though is the vibration which I suspect is coming from my rear drive shaft. After pricing the parts needed to correct the shaft angle, I am sorry I purchased the lift and will probably remove this lift. I have already had to replace a front CV axle shaft up front after only a few months. Surely RRO was aware of this problem!
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Customer Rating Terrible Service
Date: Feb 19, 2015
Reviewer: A User from (Bellingham, WA)
This company advertised quality products and then sent sub-par replacements. Tried to contact them several times to return items and they only responded after we contested the charge on our credit card. RR complained that they were just a small company so after we negotiated (through the Visa rep during a conference call) returning all of the items on our dime, we still don't have a refund one month later, after confirmation of receipt of such items. This company is disreputable and I don't recommend them AT ALL.
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Customer Rating Buy from anyone else but, not these guys.
Date: Jan 11, 2015
Reviewer: A User from (Tucson, AZ)
I ordered a spoa lift for my samurai with all the extras(ott steering -d/l spacers - brake extensions - shocks and relocation brackets etc). I ordered it early so I could put it on while I was off during the holidays (2012) Towed it to my home town where I have a lift to work on it(i ended up having to leave it there)First most the parts were rusted and looked like they had been sitting outside and not new(I swear it looked like they picked thes parts out of a pile of left over parts that were sitting around out back).

Then I got 5 different size u bolts and 3 rear perches and 1 front. Parts were anything but, close fit. Had to beat my floor up to get relocation bracket to fit shock mount to fit etc etc (any company that has to put be strong the parts will fit in there instructions should explain a lot. Had to wait until they opened after the holidays to talk to this guy and explain what was going on and he acted like I was wrong and had to have aftermarket axles etc etc and that I didn't know what I was talking about (I've owned and been working on samurais (& jeeps) since 1987 and have 2 currently).

After convincing him I knew what I was talking about he sent me another perch for the front, well it was not lifted to match the one on the other side of the axel and now the samurai is 3/4" lower on one side. These guys are a joke, buy calmini - off brands from e-bay etc but, not from these guys. I've waisted so much time on this lift I gave up on it even after spending almost $1000 on it.
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Customer Rating 4" TJ lift kit featuring old man emu
Date: Dec 14, 2012
Reviewer: A User from (Lake Havasu City, Az)
I ordered this kit ( )and it took over 3 months to get to me and when it arrived it was still missing parts that were on back order. After getting all the parts the instructions were ok but they claim this kit will lift your jeep 4" without any extras. After getting into it I have had to spend over 1000 dollars for adjustable control arms and 500 dollars for a slip yoke eliminator and a new driveshaft. Not to mention all the mods you have when you change your rear pinion angle, which is needed anytime you go over 2.5 " which they fail to tell you until after the fact and your driveshaft vibrates your teeth. It has been months of buying more parts just to get my jeep so that I can take it off-road or drive over 50 MPH. I won't purchase another thing from them. Beware check out they know there stuff and aren't just trying to sell crap
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Customer Rating parts and service
Date: Nov 05, 2012
Reviewer: A User from (Alabama)
Placed my order on the 19 still haven't received all of it on the 5th. Super sliders look nice and sturdy but onlu attached to frame by 4 self tappping bolts per side. A little hinkey in my opinion. Service was bad, never informed that shocks wernt in stock and would come when they come. When I asked why they told me I ordered on line and sometimes stuff was out. (Had no problem with my cash though) not treated like a valued customer. I guess only spending 800$ didn't buy me good service. I sent them an email and got no reply. Go figure. Won't buy from them again and wouldn't recomend them. Oh they made sure I got a sticker to advertise for them on my Jeep. Not gonna happen
This review is the subjective opinion of a JeepReviews user and not of
Customer Rating Jeep YJ SOA - Basic Kit (Perches, Plates, Hardware)
Date: Sep 28, 2012
Reviewer: A User from (Kansas City, MO)
To get the obvious out of the way, first - I would probably buy another basic (no shocks, no brake lines, no anything but the basic perches and plates) SOA lift kit from Rocky Road. The package showed up five or six days after I ordered it, and appeared to be complete less instructions, which were emailed to me at my request. The instructions suck, and I've been assembling this kit just with experience aquired with lots of wrenching; a novice wrench would be lost with RR's instructions. Aside from that, the parts are very beefy, the welds appear to be adequate, and the finish (powdercoat) is just ok. Having said that...

I've only worked on the rear axle since receiving the parts. I'm installing this lift as a part of a larger rebuild project, which includes stripping everything of rust, replacing all wear parts, and basically doing a partial restoration on my old '93 YJ. I planned for the vehicle to be down for quite some time, so the problems I've already encountered with the lift have been tolerable. Consider yourself warned, if your Jeep is a daily driver.

The first problem I encountered was that the perches don't fit down over the axle tubes. Because I had my axle powdercoated, I attributed this fitment issue to the additional thickness of the powdercoat. After grinding an 1/8th of an inch off of the arches of the perches, however, with no success in fitment, I realized the powdercoat was not the problem. Now... I've built many vehicles using aftermarket parts, and fitment problems are not uncommon in any class of vehicle, but this went beyond mere tweaking to fix. I ended up grinding 3/16" of steel off of the perches in order to get them to fit over the axle tubes; mind you, that's almost a half-inch of material overall.

Last night I primered and painted the raw steel, and was excited to get home tonight to bolt the leaf springs onto the axles. The perches dropped into place and the springs (OME) laid down nicely against them. I chucked up the bottom plate, supplied by RR, and threaded two of the bolts through the bottom and top (factory) plates. When I tried to install the third bolt, the entire assembly twisted, and after measuring, I realized the bolt holes in the bottom plates are not spaced far enough apart to allow the bolts to pass through both sets of plates; the perch is wider than the bolt holes.

The next step in making this kit work will be to wallow out the bolt holes so that everything will fit together. Once it does, I will have five parts - the axle, the spring, the perch, and two plates, being held together by four bolts. I'm going to have to do a LOT of in-town, low speed driving before I'll feel confident that this system is going to hold together for the long haul, and I may even make the decision to ruin the new powdercoat on the axle in order to weld the perches down to ensure nothing decides to move around.

Lesson learned, once again - don't trust the aftermarket. Fit all of your parts together BEFORE you apply your finishes, and plan to do some grinding/tweaking/fitting with any aftermarket parts you buy.
This review is the subjective opinion of a JeepReviews user and not of
Customer Rating NOT Engineers - Poor Design & Poorer Customer Service
Date: Jul 10, 2012
Reviewer: A User from (Upper Midwest)
The rock sliders look cool but have some major engineering flaws. First, the main connection is to the lower rail frame using only two self-tapping bolts in each of only two mounting plates. It then connects to the flimsy door tabs on the body. The second issue is one of cross connection. The back side of the slider is mounted to the lower frame and the front side is connected to the body, which sits on the upper frame. These two frames are separated by rubber cushions so they can move differently from one another. Connecting it this way will lead to metal fatigue. Theyll tell you that the other manufactures use these tabs too. Thats sort of true but they also bolt through the body and connect over to the upper body frame not the lower frame.

The main rock rail, the part you can see, is heavy and sturdy. It is then connected to the frame by a small, one-inch square, steel tube. This is weak, cheap, and should have been larger.

The powder coating is OK but not great and the sliders could have been better prepared prior to coating. There are welds that should have been ground down better. Also, the pipe bender they use to bend the steel bars leaves a gouge in the metal.

Then theres the customer service side of things. The owner (and NOT an engineer as I was told on the phone) will be god-d**ned before he will pick up the phone and talk to you. It doesnt matter how many times you ask, he wont do it. You can ask any question you want in an e-mail. When and if he decides to answer you, it will only be the questions of his choosing. If you call with questions they get very defensive and tell you that youre seriously underestimating their product. They are NOT engineers.

If you have questions about installation they keep refereeing you to an out of date, poorly written instructions page. And dont waste your breath asking for pictures, all you get is the same lameassed ones in the instructions which show very little. Besides, if you have to ask an installation question youre made to feel like an idiot.

Stay with ARB, Shockworks, and other reputable firms.
This review is the subjective opinion of a JeepReviews user and not of
Customer Rating good company
Date: Jun 10, 2012
Reviewer: A User from (BC Canada)
I've ordered twice from rocky road for my samurai. I bought the j-p eater
yj spring conversion and a fold down windshield kit. Their price was considerably cheaper and included u-bolts on top of that. Everything shipped within a week and their customer service was quick to help when I had a strange shipping request.
From my experience, if this company has had problems in the past, they have been addressed.
This review is the subjective opinion of a JeepReviews user and not of
Customer Rating Liars and Cheats
Date: Apr 17, 2012
Reviewer: A User from (Placerville, Ca)
I will never buy from Rock Road Outfitters again. I have a Jeep Liberty 2005 diesel. it was a nice rig until I put on their recommended lift kit. Now its embarrising to take any one for a ride in it because of all the racket coming from the front end. They give you a good line when they are trying to sell you something but when it comes to delivery (literally) and performance they are the worst. Do not believe them when they say it will be at your place in 5 days. Its more like weeks and for some folks its months. And I really do not believe any real engineering went into the developement of the Rock Father lift kits which makes me wonder if they are even safe. When I called them on it they were very quick to blame it on someone else. I have greatly devalued my jeep liberty with this kit. It all looks very cool until you drive it off road. I am out $1500 on this so the best I can do is warn other folks to shop else where. So when I sell the jeep I am going to have to remove their kit and install the stock front suspension. It will cost me money but at least I will be able to sell it.

I am also notifying the Better Business Bureau. Do your self a favor and shop elsewhere. You would think that with all the bad comments that they might do something to correct some of the issues other folks have mentoned. They apperently do not care.

You will not know how much you have been taken for until after you have spent a bundle of money on equipment and installation. What are you going to do..spend a bunch more to remove it and send it back. They know they have you as soon as you purchase from them.
This review is the subjective opinion of a JeepReviews user and not of
Customer Rating Not impressed
Date: Feb 24, 2012
Reviewer: A User from (San Diego)
I spent $1000 on my lift kit after selecting 3 day shipping and it took 2 weeks to get my parts. I had to be on top of there ass the entire time. I don't feel like my money went to the right place.
This review is the subjective opinion of a JeepReviews user and not of
Customer Rating Micky Mouse Outfit
Date: Jan 29, 2012
Reviewer: A User from (San Francisco, CA)
If you ever want to flush your hard earn money down the crapper buy your next lift kit from Rocky Road Outfitters! I can not believe these folks are still in business and the owner Glen doesn't give a crap. I spent my money on one of their conversion kits, it was sold as a "complete OME" conversion... the only complete thing was the OME springs and they showed up a month after the kit.... spent ton's of money on hardware and brake hoses... you'd think they would at least send you the correct hoses but NOOOO they were stock hoses and they only sent three, wtf? Not sure if they have a QC system or they just fill the order with what ever they have on the shelf? No directions, just a email with some crappy directions that apply to more than one application and you have to figure out the rest on your own. Don't waste two seconds on these guys, they suck!
This review is the subjective opinion of a JeepReviews user and not of
Customer Rating Bad lift for 2004 Wrangler
Date: Dec 18, 2011
Reviewer: A User from (North Bay, Canada)
Wow its amazing these people get away selling such crap.

Paid 850$ for a 4" lift kit for my 2004 wrangler. They said that you do not require lower control links. Thats retarted, of course you do, You cannot go up in travel without making at least one arm of the triangle longer. There front track bar is crap too since it lacks a heim joint and quality bushing. So it won't last.

They make you think the old man emu springs are the cats pajamas. There way too hard. The springs they shipped me looked like they were made for a dump truck, blew all 4 of their lame shocks on my first highway drive. Unfortunetly, their whole kit is a mismatch of other peoples lifts combined with their poor engineering.

Expect poor customer service too. The people that work their no little about Tj's/wranglers.

Lastly, their transfer case lowering kit they supply, yeah well its only a 1/2" lowering kit, What the heck are you going to do with that? I'll tell you, you are gonna have to replace a lot of rear shaft u-joints since the angle is so high.

Its funny they think you can stuff 35" rubber under their kit, doubtful indeed without fender trimming and high offset wheels. They don't supply longer sway bar links either. Front or Rear, so expect to be preloading your front sway bar so much you'll likely snap it driving on anything but highway and definetly climbing over a curb.

I replaced this junk with Pro-comp suspension. Had a little fun seeing how many guys could stand on the rear springs before it actually moved.

Did they think that a tj weighs 10,000lbs.
This review is the subjective opinion of a JeepReviews user and not of
Customer Rating Horrible shipping practices.
Date: Oct 25, 2011
Reviewer: A User from (New Jersey)
I ordered control arm lowering brackets on 10/20/11 @ 10am eastern time. Called @ 3pm today 10/25/11 and was told by their shipper / parts man that they have been in stock and they will ship in the next couple of days or so. Why would parts that are in stock take over a week to ship out!?
This review is the subjective opinion of a JeepReviews user and not of
Customer Rating Double Shipping costs for Canadians
Date: Sep 01, 2011
Reviewer: A User from (Toronto, Canada)
I suggest you support your CAN customers with more than a frown.

I'll alert other Canadians of these charges so they won't be double billed as I was with frown reply. The internet is a powerful tool to share customer experiences with other potential buyers/victims ;^}

Go Canada Go

Down with 60% added costs to your billing.


On 2011-09-01, at 2:23 PM, "Rocky Road Outfitters" wrote:

We were aware that Canada charges import fees/taxes. Not that it was so much though. :^(

Glenn Wakefield
Voted by Four Wheeler magazine readers.... Top Ten All Star Manufacturerz

----- Original Message ----- From: "Michael H..."
To: "Rocky Road Outfitters"
Sent: Thursday, September 01, 2011 11:20 AM
Subject: Re: Thank you for your Rocky Road Outfitters Order 2188-9507-2498

Well the total costs in my garage has risen to $639.

I thought your shipping costs of $118.99 is all in shipping & handling for two steel rails.

The UPS shipper is now expecting another $118.40 on delivery for brokerage fees on a simple order of two steel rails.

Overall your product price is fine at $399 yet the added $237 is unreasonable. How can these added costs be reduced from a total of $639 to something more reasonable?


On 2011-09-01, at 12:48 PM, "Rocky Road Outfitters" wrote:

Not sure what you mean.
Did Canada charge some big fees on your side of the border?

Glenn Wakefield
Voted by Four Wheeler magazine readers.... Top Ten All Star Manufacturers

----- Original Message ----- From: "Michael H..."
To: "Rocky Road Outfitters"
Sent: Wednesday, August 31, 2011 9:39 PM
Subject: Re: Thank you for your Rocky Road Outfitters Order 2188-9507-2498


The additional costs to Canada are out of touch.

Really do you think 118.99 shipping plus 118.80 UPS Brokerage is reasonable. Adding 237 onto a 399 item is over charging.

I hope that I love your rails for 639 all in for us Canadians.

How about looking at this total cost and give me a call

Order Date: 2011-08-14 21:07:51

Shipping Method: UPS Gnd to Canada :^(
This review is the subjective opinion of a JeepReviews user and not of
Customer Rating NOT worth the benefit of the doubt
Date: Aug 10, 2011
Reviewer: A User from (Dallas, TX)
I spent a TON of money ordering a 5" lift for my comanche. The first round of parts took forever to arrive. They neglected to send one part, for which I had to wait another 10 days. The CAD parts don't fit very well, some modification had to be made on drop kit to fit. Fabrication skills required! The front brake lines will have to be replaced when installing Rancho shocks! This is contrary to their rants on the website. They sent the wrong rear shocks, and, after two weeks' waiting, I had to PAY to get the replacement shocks sent - this is because I did not want to wait until the return label was sent so that we may return the wrong shocks (they won't ship the correct shocks until they receive the others). I would still be waiting for the return label right now had I not aked if I can just PAY to get the correct shocks out the door. Sadly enough, not even that did the trick a I am still waiting for the shipper to pick up the package - three days after paying! The return label for the wrong shock and the replacement shocks themselves have not been shipped in the 10 days I've been calling and waiting. Sure, I received quantum notification of shipment, but they never left the RRO place! I was patient and friendly with all the guys, but it was a total waste of my time. One of the guys is also very rude on the phone. He doesn't like to repeat himself. He thought he answered my question, so when I rephrased my question in order to prompt the correct response, he said he's tired of repeating himself.

None of the guys that answer the phone take responsibility, and it's always someone else that answers the phone, making it that much more difficult. I'll admit that one person (name starts with 'C') was friendly and helpful, but he, too, seemingly dropped the ball. Another guy (name starts with "J") - was helpful as well - he ran out to his manche to compare some of the findings we had.

-didn't send instructions - emailed them later, but hey are most difficult to follow - online pictures are easier to follow
-center link bar - end link was not included in shipment
-adjustable sway bar - only one side was correct, the other end was the wrong part - had to re-ship
-transfer case drop - only the outer brackets worked, had to re manufacture inner bracket to fit.
-rear shocks were wrong
-lack of willingness to help when calling in to get issues resolved.
- they must have caller ID, as they no longer answer my calls
This review is the subjective opinion of a JeepReviews user and not of
Customer Rating Liberty is Rockin it!
Date: Aug 09, 2011
Reviewer: A User from (Phoenix, AZ)
Wow, quite a load of mixed reviews online. But everyone I know personally has nothing but good to say about Rocky Road. And one buddy had a set of the JB control arms fall apart on him. So I went ahead and picked up their Rockfather kit with the new control arms for my KJ. So glad I did.

The kit came with the struts all put together when made my installation easy. I would recommend to anyone that if you are thinking of putting the lift kit on by yourself, get the kit with the assembled struts!

I got my kit in about 2 weeks which I expected. I know Rocky Road is known for having the best parts, but sometimes a couple weeks of shipping time. They sent me an email with the UPS info on it so I could track it.

Took me a whole day to get the kit on. Instructions gave me enough info to feel comfortable trying it on my own. Darn Jeep though, they don't make it easy since some of the bolts are hidden.

Anyway, I've had the kit on for a couple months now and really love it! Everyone in our area knows Rocky Road is the best for Jeeps and I'm glad I listened to guys I know rather than some of the internet stuff. Really great kit and if you email them I think you get the owner of the company who knows more than anyone I've seen on Jeeps.

I give an A+ for my Jeep!
This review is the subjective opinion of a JeepReviews user and not of
Customer Rating Rocky Rock is Great
Date: Aug 06, 2011
Reviewer: A User from (Southport, NC)
I just Don't see how people claim they have had bad customer service from "RRO" I placed one order last month and it took 4 or 5 days to get to me and i just placed a 2nd order. I bought a 2000 jeep cherokee that was already lifted with a 3" rusty's spring kit...Nothing but problems and GLENN has helped me 100% with getting my jeep right, even though its not his kit... he has only sold me parts that i needed and helped me get my jeep the way it should be..So with that said if you need something email him and ask if it's going to be back ordered OR WHAT NOT... He is the most down to earth man and really wants to help with your 4X4 needs ...Rocky Road Outfitters

.GLENN THANKS Again 100+ customer service
This review is the subjective opinion of a JeepReviews user and not of
Customer Rating After Lift
Date: Jun 07, 2011
Reviewer: A User from (Fort Irwin, CA)
I bought the rockfather deluxe kit. I ordered it on March 25th and recieved it on June 2nd. The excuse I got from them was they changed warehouse then it was backordered 2 weeks then they were waiting on OME. So I finally got all the crap and the back is very easy to do. The front was a little tougher since you have to take your batter and box out and all that stuff. Then I couldnt get the shock to fit into the fork that attaches to lower control arm. So i detached it from the control arm and attached it to the shock then loosened the lower control arm and had to run a ratchet from the other control arm in order to get the fork and shock to bend against the body enough to align the bolt. So after all that and doing the other side I drove it about 50 miles and took it a 4x4 specialty shop for the alignment. They cannot get my tires strait. one side is 1.5 degree off the other is 1 degree. RRO says i i have to rent their alignment tool or w/e and put the cam bolt in the other spot. After spending 1300 and all that work this is total bs. I have to drive 70 miles just to make it to an alignment shop cuz im at fort irwin ca in the middle of nowhere. Im so dissapointed with them. The shocks work nice though but my 250 dollar tires are ganna wear on the outside.
This review is the subjective opinion of a JeepReviews user and not of
Customer Rating Very bad customer service
Date: Apr 28, 2011
Reviewer: A User from (Holland, MI)
Worst Customer service I have ever experienced. It took a month and a half to get the first part of my order and 2 1/2 months for the rest of it. No tracking order, I had to keep calling them back to find out what was going on. Got lied to about my quick disco's being shipped. I will never order from them again!!!
This review is the subjective opinion of a JeepReviews user and not of
Customer Rating Beware-Beware-Beware !!!!!
Date: Apr 26, 2011
Reviewer: A User from (Tucson, AZ)
I ordered an OME suspension lift for my Suzuki. Parts came missing hardware, front struts were two different colors, scratched, and coil springs protective plastic coating gouged off in places.
Sloppy, careless,inattentive to detail. Salespeople are less than caring, they blame OME for all the deficiencies. I told them it makes them look bad but they take no responsibility. I would be extremely reluctant to ever buy ANYTHING from these people again.
This review is the subjective opinion of a JeepReviews user and not of
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