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I agree with Indy |
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Date: Jun 06, 2008
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Reviewer: A JeepReviews.com User from (St. Louis) |
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I will never order with this company again. Period. I have spent several thousand dollars across the spectrum for jeep parts. Now, I understand about back order...however I think the site needs to tell you if its on backorder....I have waited for 1....yes 1 Cold Air Intake for about a month now....If I cancel my order im gambling....so im gonna continue to wait it out....in the grand scheme of things I know I am only one consumer with only one experience...but I also know if i ran a company (which this one claims to be top notch) I would make every attempt to make sure I retained business. For the rest of you consumers out there this company is a crap shoot at best. |
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great |
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Date: Mar 03, 2007
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Reviewer: A JeepReviews.com User from (McConnelsville, Ohio) |
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good friendly service, great product selection, i have spent around two thousand not including lifts or tires and have always been satisfied. Magazines display great detail. |
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Got All My Jeep Needs |
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Date: Feb 10, 2007
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Reviewer: A JeepReviews.com User from (Johnstown, PA) |
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i got pretty much all my stuff from 4wd. had no problems at all. actually the last time i ordered some things were on back order. so with all the discounts they gave me i saved about $500 bucks, but not really with the money i saved i ended up buying more things. definitly a repeat customer |
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Poor Customer Service |
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Date: Feb 10, 2006
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Reviewer: A JeepReviews.com User from (Indianapolis) |
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Parts ordered before x-mas are still on back order. I can call any given day and get two or three differant expected ship dates. Ordered soft top disconnects and received the wrong size. E-mailed Tech department, was told I was shipped the wrong part and to call tech for more info. After calling tech, I was told the size they sent was the best they could do. I could send them back but, since it had been more then a month, I would be charged the re-stock fee of 10%.
The sales department told me the back ordered item (gas hatch cover) needed holes drilled in order to be istalled. They recommended I purchase the more expensive one that was a no drill install. The tech department told me the back ordered item was no-drill and sales was wrong.
Items purchsed from 4WD Hardware can be found cheaper at other sites with much less hassle!! If you do decide to call better make sure your phone is charged....you will be on hold for some time! |
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Great Tech |
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Date: Nov 22, 2005
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Reviewer: A JeepReviews.com User from (PA) |
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I ordered some products for my TJ which arrived in time as promised. While working on the lift kit that I ordered, I ran into a problem (my fault). I called their technical support line and they (Woody) helped me out getting the lift installed.
Thanks |
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Back Order Problems |
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Date: Sep 27, 2005
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Reviewer: A JeepReviews.com User from (West Virginia) |
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I ordered a bikini top (Bestop) from them recently. Didn't know the item was on back order until I received confirmation email next day. Once that date passed and I still hadn't recieved it - check my account on-line and status showed back order pushed back. This continued one more time until 5 weeks had passed. I contacted Customer Service and all they had to offer (both from my email and phone call) was; "the item will be shipped once it comes in". I knew that. However, I contacted them to let them know that had they told me when I ordered the top that I would have to wait 5 weeks+, I would have gotten it somewhere else. I understand they can't control manufacter' back orders; however, they certainly could have communicated better. Had I not checked my order myself on-line; I still would be waiting. They could have easily called or sent me an email telling me of the multiple delays. |
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Great prices and return customer discounts |
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Date: Jul 11, 2005
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Reviewer: A JeepReviews.com User from (Shreveport) |
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I ordered a OME Steering Stabilizer and a Warn M8000 from 4wd.com. Excellent to deal with and the deal they had on the winch at the time $475 shipped with discount was amazing.
I would buy from them again in a heartbeat. |
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Great Selection of CJ Parts and Good Prices |
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Date: Oct 08, 2004
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Reviewer: A JeepReviews.com User from (Laguna Niguel, CA) |
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I do most of my CJ shopping here as they seem to have a very complete and thoroughly organized selection of hard parts. You know, the nitty-gritty nuts and bolts type of stuff. |
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