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Quadratec

Sells a variety of parts for Jeep Wrangler, CJ, and Cherokee. Quadratec offers everything from soft tops and suspensions to turn signals and mirror brackets.

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Quadratec

Avg. Customer Rating: (5.5 Stars)

Number of Reviews: 102 reviews

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The following is a response from Quadratec in regards to the reviews below:

“My name is Frank Wosczyna and I am the Customer service Manager at Quadratec. I see some unresolved issues here and would like to offer to help make things right. Please feel free to contact me at Frankw@Quadratec.com or 800-745-6037 x331.”

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Quadratec - Reviews

	Terrible Customer Service & Order Fulfillment
	Date: Dec 19, 2011
	Reviewer: A JeepReviews.com User from (New York, NY)
	After placing an order on Dec 4th and being charged immediately, I have yet to hear any update from Quadratec. I received an email when I placed the order, which added up to just about $1,000 to tell me that it would be shipping directly from the supplier. I spent $60 on shipping to get it before the holiday, and here we are, 4 days before I need it and the status still hasn't changed: "at the drop shipper". I will most likely be canceling my order, since it's clear that Quadratec does not care about whether the customer gets what they paid for as long as they got their money up front. Buyer beware.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Front and rear liners
	Date: Nov 29, 2011
	Reviewer: A JeepReviews.com User from (San Diego, CA)
	I ordered a pair of front liner and rear, they told me that the rear liners where in back order and they would receive those in a week or so, I wanted them to ship my liners internationally, I chated with them and they told me a bunch of lies, like they have shipped my package but when I asked for the tracking the person told me that they shipped by priority, so I called today and explained to the employee my order # he told me that they where expecting to ship this coming Friday because they were waiting on the usps truck to arrive for pick up on Friday I asked how many packages they are sending international he told me just mine and when I told him to cancel the order he hang up the phone on me.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Multiple orders, no problem
	Date: Nov 21, 2011
	Reviewer: A JeepReviews.com User from (Kathleen, GA)
	Always answer the phones. Hooked me up with my military discount. Fast shipper. They are in PA and I am in Ga. I get my parts in three days, everytime. I have nothing but positive things to say about Quadratec!

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Really Poor Service repeatedly
	Date: Oct 06, 2011
	Reviewer: A JeepReviews.com User from (Oklahoma City, OK)
	I ordered a Painless Performance auxiliary fuse box among other things by phone on Aug. 12, 2011. I was told that the fuse box comes directly from Painless and that it would take two week. I received the rest of my order and called about the fuse box the first week in Sept. The customer service rep called Painless and said that it was on the shelf and would be shipped out that day. I called again two weeks later and another csr called Painless again and guaraneed that they had the item in stock and it would go out that day. I just got done calling them again to cancel that part of the order. I explained the problem to clearly to a new csr, the csr called Painless then had the gall to tell me that Painless could ship the part out next Monday!!! He said it wasn't a problem with Quadratec, they could only pass on what Painless told them. I wasn't convinced, and definitely not convinced after reading the reviews. If Quadratec had anyone working customer service that cared about their service. They would have followed up with Painless, after my first missing product call or a least the second, the next day to make sure the item got shipped. The problem I'm having is with Quadratec and not Painless as csr tried to imply. From now on I'm dealing directly with the manufacture when possible and when not, I'll deal with anyone but Quadratec. It shouldn't have to be this hard to buy something for my Jeep.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Poor Service
	Date: Aug 29, 2011
	Reviewer: A JeepReviews.com User from (Colorado Springs, CO)
	Do business elsewhere or locally. They made the mistake, the discription of the product and the application did not work. They will not ship back at their dime. So a $60 item, I would have to spend $25 to ship back. Their prices are not worth the poor service. Will not be back.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Brain damaged monkey could provide better service
	Date: Aug 09, 2011
	Reviewer: A JeepReviews.com User from (Salem, Oregon)
	I absolutely love my Tj, more than my boyfriend in fact. I have given Quadratec thousands and withstood customer service reps treating me like crap because I wanted the parts/assesories for my jeep so badly. The first couple times I figured, hey, everyone has bad days at work...right? Then I realized after it persisted that they hire rude people or it is such a horrible place to work that they simply cannot help passing on the misery to customers. I will share a few experiences (it would be a book to list all) that I have had with Quadratec. I ordered safari doors which took a good 3 months to arrive (I was told 5-6 days) with high shipping costs. When they finally arrived, the passenger side door did not fit. I paid to have it returned (more$) only to receive a replacement a month later (Oregon summers are short, safari doors seasonal) that still did not fit. The rude customer service rep was really put out, you'd think I awoke him at 2 a.m. asking him what color grass was. He then explained that all the doors are like that and I could either find a way to fix it or send it back (more$). I had my mechanic fix the door to fit since it was about .5 inch off. I love the doors....now. I ordered a top, again not told about a long backorder when providing my card number. I waited 3.5 months and finally called to terminate my order. The rep was extremely rude and offered no apology or explanation regarding my experience. I was actually expecting an apology followed by a free shipping option to hang in there, or perhaps offering me a similar item that was in stock to show appreciation of my loyalty as a customer. Nope, nothing, and I could even hear him taking deep breaths on the other end! Unbelievable! I could go on and on with similar experiences. That said, I have officially sworn off Quadratec and have found alternative sources to get my fabulous jeep gear. Everyone needs to realize that this company is not the only place to get great stuff. Their huge catalog is alluring and makes every jeep lover drool, but the reality is better service, cheaper prices, reasonable shipping, just as good of variety and better customer service elsewhere. There are other retailers that would love your business in this suffering economy. Spend your money with people that care!

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Pure company and items
	Date: Aug 03, 2011
	Reviewer: A JeepReviews.com User from (Cape Cod, MA)
	Got the VDP bikini top for my '06 rubicon and unless you take the speakers off you can't get the top to work. Then ordered the bestop tray carrier for tailgate and it was missing three 1" bolts. Had to contact bestop and found out they had no clue they weren't putting the right bolts in the kits going out. Then ordered the bestop mesh bikini top and the straps were all jacked up. Called quadratec and had horrible service. They wanted me to let them know if bestop wanted them to pull that product. Last time I checked I don't work for quadratec. So they sent me another top to see if that fit and it was the same thing. Called back and explained that I wanted to return it and get a refund. Almost a month went by with no return label. Called back and talked to the custumer service manager and he explained to me that he would get to the bottom of the problem, that was 2 weeks ago. The first few days he was on top of it and calling me to let me know the status. I have been calling the last couple times and of course he has been in meetings everytime I call and still no resolve. I have purchased a good bit of stuff from them over the years and I have to say they have fallen off bad. I at least got my refund for the top, but still feel their jerking me around with a solution to the problem. This is the first time I have ever written a review on a company, but would hate to see someone else have to deal with the issues I have had. I'm working now to have quadratec put off limits list for the military so they can't screw other soldiers over.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Double charges
	Date: Jul 27, 2011
	Reviewer: A JeepReviews.com User from (Ft. Worth, Texas)
	First I'll say Q-T isn't a bad company, now with that out of the way, they have morons as customer service reps! I've order many items from them and never gave it a second thought about doing so again. That is about to change...ordered a winch and 5 wheels, winch was (susposidly) in stock and "will ship in 3 days" two weeks now, still no winch. Wheels ordered same time, I was told that they will be "drop shipped" from ProComp in about 2 weeks (which is now) again we'll see. Received a call from my banker Monday afternoon, said my Visa had some odd charges from Q-T. Seems I was charged twice for the winch, and also charged twice for the wheels! Called "Customer service" trying to find out what happened was told, "yes the card was charged twice, "and an adjustment and bank notification will be made within 24hrs." called bank today Wednesday no notifcation at all (written, verbal anything) been trying to contact Frank Wosczyna (Customer Service Manager) no answer, out of the office, in a meeting etc. I'll keep trying, but be sure of this, if or when, this is resolved I will NEVER buy from them again!

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Backorder constantly and poor customer service
	Date: Jul 05, 2011
	Reviewer: A JeepReviews.com User from (Phila, PA)
	If you ever receive a defective product from Quadratec, have fun paying for shipping to send it back (even though you didn't break it). Almost everything I've ordered from them has been on backorder and the service department really doesn't give a sh*t. They should start offering free shipping on things backordered, not to mention it shouldn't cost 14 dollars to ship two tiny mirrors across the state. I was trying to give them a second chance but this is the last straw.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Will only use Summit Racing never again Quadratec
	Date: Jun 22, 2011
	Reviewer: A JeepReviews.com User from (Asheville, NC)
	I ordered a ring and pinion gear for my tj project it was on back order for 3 months. I called to cancel the order I found it in stock and cheaper at summit racing. They said they canceled it then charged my account and shipped it so I called and they said the part would not come to my house and that that they would credit the money back to me. Well about a week later the part showed up at my house and I never got my money back so ill never use quadratec again summit racing is cheaper and better to their coustomers.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Definately will be returning!!!
	Date: Jun 17, 2011
	Reviewer: A JeepReviews.com User from (Broomfield, CO)
	I had a soft top on back order for almost 5 months at 4wd.com I decided to cancel it and look else where. Quadratec was able to find an alternate top to my likeing, they matched and beat a competitors price. They also gave me advice on questions i had concerning the top i had just purchased. Best of all, I received my package in 3 days without requesting express shipping. I ordered Tuesday and received Friday! *As with any online offroad store, just call for availability. I learned that the hard way with 4wd.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Flip Top
	Date: Jun 16, 2011
	Reviewer: A JeepReviews.com User from (Pleasant Hill, IA)
	I purchased a full flip top from Quadratec. When installling this top, it became apparent that the windshield header was the incorrect part. The legs on the header are too short and did not have the correct ends to mount to their bows. I called Quadratec to resolve this issue. Their customer support tech simply implied that I was probably not smart enough to install the top, and told me they would not be sending me the correct part. I am unhappy with this situation and do not feel that this is the proper way to deal with customers. This is not my first purchase from quadratec, but I guarantee that it is my last.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Horrible Services - Backordered Game
	Date: Jun 09, 2011
	Reviewer: A JeepReviews.com User from (Angola, IN)
	WARNING..... 1- Quadratec website does not tell you your item is backordered when you place the order. I would not recommend them to anyone. 2- The items you recieve may or may not be the item you ordered. 3- Email will take 2 to 3 days to answer.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Quadratec Liners / Mats Do Not Fit
	Date: Apr 25, 2011
	Reviewer: A JeepReviews.com User from (Boulder, CO)
	I ordered a pair of Quadratec brand floor liners for my 2007 Rubicon. The driver's side liner sort of fit, but the punch out for the factory hook didn't line up. The passenger's side liner had no punch out for the factory hook on that side and totally didn't fit the space. As the liners didn't match the ones pictures in the directions (or fit the Jeep for that matter), I thought perhaps they sent me the wrong liners, but customer service was totally lacking - no response to emails. So, I have to return what was either their mistake or their poorly designed product and I'm out shipping both ways. I'm never shopping w/ them again.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	High prices, high shipping, CHAT first for actual inventory!
	Date: Apr 05, 2011
	Reviewer: A JeepReviews.com User from (CT)
	Yes, they will send you giant glossy catalogs. Relatively expensive, no discount codes frequently seen, very high shipping, and shipping surcharges. DEFINITELY chat through their web site to check on the inventory of a item #. Lots is drop-shipped and you could be waiting for some time.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Nothing but great experiences
	Date: Mar 17, 2011
	Reviewer: A JeepReviews.com User from (NJ)
	I have ordered from Quadratec 5 or 6 times over the past 6 months (new Jeep). The products are top notch and I am constantly shocked at how quick they ship. I am only one state away but still, the things I order are at my door the NEXT DAY!!! I had one mediocre experience with a phone customer service rep who wasn't all that interested in my question, but overall, I wouldn't go anywhere else if it was something that Quadratec carried.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Ridiculous
	Date: Mar 10, 2011
	Reviewer: A JeepReviews.com User from (San Juan, PR)
	I recently purchased smoke headlight covers for my jeep wrangler which I have not received because of a mistake on the companies part. They did not write my apt number and now I have to pick them up myself. I paid $52.00 for shipping which is very expensive for an item that does not weigh a lot (1pound) but yet I purchased the item because I love it, I called Quadratec and they refused to help me out as far as UPS they informed me that I needed to call the company and have them change the address which they didn't. Now I have to miss a an hour or so to pick up an items i paid to be delivered to me...oh by the way the item costs $52.00 the same as the shipping...I can honestly say you have lost a customer !!!

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	best of best
	Date: Dec 11, 2010
	Reviewer: A JeepReviews.com User from (NY)
	you will find what ever is possible on the market today in Quadratec, about Jeeps. They will answer all your needs with good good pricing and myself being a customer for 3 years , I will go on doing business with Quadratec. Thanks

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	#1
	Date: Dec 10, 2010
	Reviewer: A JeepReviews.com User from (Joplin Missour)
	Our small company has been using Quadratec for Jeep parts for over 10 years. The service is top notch and the selection can't be beat! Shipping is always fast and the orders are accurate. Thank you for making 4State 4WD Center successful.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Quadratec
	Date: Dec 10, 2010
	Reviewer: A JeepReviews.com User from (Oman)
	Quadratec without a doubt is the best place to get what you need for your Jeep. I have been ordering all my parts from Quadratec for over two years now and I never had any issue but the best and excellent customer service. I would like to thank Jason A. for his continues support and excellent service. Keep it up Quadratec ;)

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Excellent service, product selection and website
	Date: Dec 08, 2010
	Reviewer: A JeepReviews.com User from (Carlsbad, CA)
	I have been shopping for Jeep parts with Quadratec for a couple of years and I am very happy with their service and product selection; their website is very user friendly and easy to navigate. My inquiries usually get answered quickly by the knowledge and efficient customer service staff; delivery time is also good. In this holiday season, I want to thank all at Quadratec for making our shopping fun and easy.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	They always make it right
	Date: Dec 08, 2010
	Reviewer: A JeepReviews.com User from (Harleysville, PA)
	I buy a lot of items from Quadratec with very few problems and if something is not right it's fixed fast. Keep up the good work. Thanks

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Fast shipping and Excellent service
	Date: Dec 08, 2010
	Reviewer: A JeepReviews.com User from (Los Angeles, CA)
	On several occasions I have purchased parts for my Jeep including obscure OEM parts to cool aftermarket stuff. I have always had a great experience on all levels: fast shipping excellent service and helpfulness. Quadratec is the go to store for Jeeps, sure beats getting in your Jeep and driving to the dealer to "see" if they have your part in stock. Thumbs up!

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Christmas Shopping
	Date: Dec 03, 2010
	Reviewer: A JeepReviews.com User from (Chesapeake, VA)
	I'd like to give Joe at x364 a HUGE "THANK YOU" for all the help. I'm a Mom shopping for 2 sons with Jeeps and I had no clue what I was looking for but Joe completed my order without missing a beat. All I had to do was describe what was on the list and with his EXCEPTIONAL PRODUCT KNOWLEGE, Joe tackled the items and knocked them out in a hurry. Joe even advised me of an additional item I would need in order to make one of the original items work properly. For a Mom who strives for the perfect Christmas morning, that little hint helped ensure a happy beginning to the day! Because of Joe's patience and professionalism, you can be certain that I will remain a faithful Quadratec customer!

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Badddd product
	Date: Dec 02, 2010
	Reviewer: A JeepReviews.com User from (Newburgh, IN)
	Spent 1500.00 thought i would get excellent service. Bought a RCD lift kit (please do not buy) kit was on sale found out later why I really believe they knew of the problems. Called RCD they said they are having trouble with those lift kits. Did not offer any help. Had trouble with return items. I know they are cheaper than most but I'm willing to pay more for better service. What a hard lesson in such hard economic times. I've noticed it's not only Quadratec but a lot of businesses have no concern for the customer just simply profit. Please start doing better business with us we're the ones with the money.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	My lucky day... maybee I should buy a lottery ticket?
	Date: Nov 18, 2010
	Reviewer: A JeepReviews.com User from (Middlebury, IN)
	I was calling Quadratec to order some arm rests for my TJ. When the rep answered he was very friendly and seemed happy to be working there. So I told him the part # and realized it was the wrong one, so I told him "well lets compare parts" "no problem" the part I was looking at was 39.99 he sugested the 65 dallar part and said shipping would be free for me (my lucky day). thats great but i couldn't spend that much. He said he would see about a discount, so I told him I had 46.91 on a credit card that I was limited too. so he did some magic something said he could do it for that. I have been ordering parts from them for a long time (10 years) and have never had problems like some other people. This just goes to show they do care about customers! I will continue to recomend them to all other Jeepers I come in contact with. Thanks for getting it right!

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	piss poor
	Date: Oct 08, 2010
	Reviewer: A JeepReviews.com User from (Copperas Cove, TX)
	I have ordered two parts from them, the first was a ring and pinion set that said on their website that it was the right part for my year of jeep with a dana 35 axle. When I recieved the gears in the mail i realized that they were the wrong size bolt holes. I filled out the part return request and it was denied! I could not believe this so I called their customer service and they said that there was nothing that they could do. The next part I ordered was a simple 20 dollar plastic gauge bezel. Turns out it is backordered and they have yet to answer any of my 6 emails inquiring as to when it will be shipped. It also failed to mention anything on their website about it being backordered.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Lost Keys at the Annual Quadratec Tent Sale
	Date: Oct 06, 2010
	Reviewer: A JeepReviews.com User from (Jarrettsville, MD)
	I decided to drive over an hour from Maryland to Quadratec last Saturday to the tent sale as I have never been before. Just before leaving I took something out of the back of my truck to give to someone and was fumbling with my keys. In this moment I must have dropped my Jeep keys. Since these were the keys to something I was not driving, I did not miss them until I got home. I had placed my phone number on them a while ago just in case this happened, but it wore off over time. On Tuesday, I took a chance and called Quadratec and spoke to Dan letting him know my dilemma. I faxed him a drawing of where I may have dropped the keys and he called me today to let me know he found them and would be mailing them to me. I am extremely grateful not because this was my only set of keys, but because of the keyring. I bought the keyring from Adams Jeep in the 80's and used it in my '72 CJ-5 and every other Jeep till Saturday. I have never seen another since. Due to their outstnading service above and beyond I will continue to be a Quadratec customer for years to come.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Excellent Service!!!
	Date: Oct 06, 2010
	Reviewer: A JeepReviews.com User from (Indiana)
	Quadratec without a doubt is one of the best at what they do. There customer service, selection, pricing and ability to serve leads the way!! I would recommend anyone to Quadratrec and I mean anyone! You might ask why? Because we order from them all the time. Get online or look in a catalog and you will find everything you need...order it...and boom there it is a day or two later. FAST ORDERS Call in and talk to real people who understand jeeps!!!! Not someone from India!!! Pricing is top of line. Compare and you will see!!! Selection....grab a catalog...look online....everything!!!!! 10 out of 10....I love these guys!!!!

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	My experience so far
	Date: Oct 05, 2010
	Reviewer: A JeepReviews.com User from (Downingtown)
	I have only had my jeep for a couple of months but have had great service from Quadratec. I have had fun perusing the catalogue and trying to figure out what to do next. I have been impressed by the tech support for the questions I had, a lift kit ,wheels and tyres and K&N filter. All parts were available to me for pickup, all but some shocks and a cover that were delivered the next business day. I will definitely use them again.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Never again
	Date: Oct 04, 2010
	Reviewer: A JeepReviews.com User from (CA)
	Accidently order a wrong part and immediately emailed them telling them. Their response , Unfortunately I can no longer modify your order as it has already processed. What you can do is refuse the unwanted item upon arrival and it will be returned to us for a refund. I do apologize for the inconvenience. Please feel free to contact us if you have any additional question What a bunch of jerks

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Hope you're not in a hurry!!
	Date: Sep 27, 2010
	Reviewer: A JeepReviews.com User from (Charlotte, NC)
	I ordered new mirrors for my husbands jeep for his birthday.......his birthday was 3 weeks ago and I'm still getting the runaround from Quadratec. WARNING.....their website does not tell you your item is backordered when you place the order. I would not recommend them to anyone.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Terrible Return
	Date: Jul 13, 2010
	Reviewer: A JeepReviews.com User from (WV)
	Customer service messed up several returns - and then tried to charge me 10x what I paid to have it returned. Have ordered from them in the past and orders are always a nightmare

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Hawaii customer
	Date: Jul 11, 2010
	Reviewer: A JeepReviews.com User from (Kapolei, HI)
	Quadratec has been very helpful for me while rebuilding my jeep. I have ordered from them several times after spending hours searching the internet for cheaper prices on certain items and havent found a cheaper spot. I once received a bumper with a tire swing that had a big chip in the black powder finish where the bumper had broken through the box and looked liked it had been dragged across concrete (probably from a ups handler) and Quadratec replaced my bumper within days free of charge. Thats $800 in shipping to Hawaii. Great customer service.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Get over it
	Date: Jun 19, 2010
	Reviewer: A JeepReviews.com User from (PA)
	They do a fine job.....for people who said they lost things of theirs, go rate UPS...your the idiot.. All my experience have been fine with them..If you have a problem..they take care of it....Relax...they are only parts for a jeep.....

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Weber carb screwed right out of the box!!
	Date: Jun 16, 2010
	Reviewer: A JeepReviews.com User from (Liberty Lake, WA)
	Quadratec really srewed the pootch on this one. I ordered a new HP carb for my Wrangler. Shipping was reasonable and it arrived intact in double sealed box. I took it to my local performance center to have it installed. Well they have been trying to get it adjusted for five days now. After exhausting all options they opened the body of the new carb and found that the seal was bad and fittings were bad. I called Quadratec customer service and I get some kid telling me that I need to take it up with Weber. I told him I would be taking it up with QT and I did not buy the carb from Weber. He referred me to Weber guy. I called them and they are sending a rebuild kit for my brand new carb. If it does not work properly when that comes in I will be shipping the carb back to QT in pieces for my credit. Simple as this. QT sells sh*t they have no idea about and will not back it up unless you get pissed off like I am. F Off Quadratec!!!! Will never buy again!!

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Big selection, a little pricey, decent customer service.
	Date: Jun 13, 2010
	Reviewer: A JeepReviews.com User from (College Station, TX)
	When companies get so big, I imagine it is hard to run smooth all of the time. Early on in my Jeep modifying I purchased allot of parts with them. Most of their products are over priced. Many smaller vendors are more helpful, and better priced. Some things arrived on time, a couple didn't. I have called customer service with issues twice. One was a VERY rude guy, the other was very helpful and quick. Be ready to sit on hold if you have to call them for any issues.Great website for tracking orders/parts. Web help is also decent.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Horrible service
	Date: Jun 07, 2010
	Reviewer: A JeepReviews.com User from (AZ)
	I've ordered twice from Quadratec and both times were nightmares when it came to tracking receipt of the items... they shipped in multiple pavkages over 2 months and nobody in customer service knew what was going on. Today I was going to give them another chance. They claim they price match but when I called they pretended they couldn't pull up the items on the competitors website. Sorry Quadratec... you lost me for good!

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	A number of orders
	Date: May 27, 2010
	Reviewer: A JeepReviews.com User from (Denver, CO)
	Very surprised by the reviews I am seeing here. I have ordered Jeep items from Quadratec for years. I have never ordered anything major. Mainly just small items from time to time....a soft top once. I have had nothing but good customer service, fast shipping, items I ordered arrived as described. I returned some parts once and they were very accomodating during the process (parts were returned due to not needing them anymore...not because something was wrong with the parts). I am getting ready to order something from their catalog as I am writing this.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	....they keep nothing in stock - plan on waiting and waiting
	Date: May 26, 2010
	Reviewer: A JeepReviews.com User from (West Chester PA)
	Worst experience buying online I have ever had PERIOD. Nightmare - they keep nothing in stock and when they promise a delivery/ship date it slips several times (YES several times). HIGH PRICES POOR Service INACCURATE Shipping details NOTHING EVER IN STOCK Find another supplier JEEP Brethren

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	So far so good
	Date: May 14, 2010
	Reviewer: A JeepReviews.com User from (Central Maine)
	I have bought several items from QT before finding this site. I was struck by the low level of their ratings here. I have only had one messed up order from QT. I ordered two front D ring mounts and two D rings for the front OEM bumper because I didn't trust the OEM recovery hooks. QT sent me one mount and two D rings. I called and told them of the problem and they sent a new order right away. I got the one mount and two more D rings. I called and thanked them for the quick ship and told them the second set of D rings were extras. I asked if they wanted them shipped back and they said I could keep them for the inconvenience. All that being said, I have found that QT's prices are amongst the highest on many items they sale. IN CASE ANYONE FROM QT READS THIS: It would behoove you to offer a price-match like some other suppliers.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	A year of problems
	Date: May 03, 2010
	Reviewer: A JeepReviews.com User from (Phoenixville, PA )
	I have a 04 wj jeep with a two inch lift . I have been trying to put shocks on it for a year with Quadratec. They have been so bad that i have had to call shock manufactories to get correct part numbers after Quadratec sales people have shipped and sold me wrong shocks time and time again. Yes some of the problem has been the manufactories bad shocks . I know wj are not the most common jeep to lift but come on. My advise is to call the manufactories your self to get correct part numbers before trusting Quadratec.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Quadratec Order delivered to Australia
	Date: Apr 18, 2010
	Reviewer: A JeepReviews.com User from (Brisbane, Australia)
	With the Aussie and US dollar nearly at parity I decided now was the time to get those 'extras' I had been eyeing off for a while for my 06 Wrangler. Even after freight costs it worked out considerably cheaper than buying the equivelant items in Australia. I had 5 boxes successfully delivered within 2 weeks to Brisbane, Australia. My only complaint would be the lack of instructions delivered with the items - eg a borla exhaust but that is all available on the net if you need it. All in all surprisingly hassle free considering the 'nightmares' some people have recorded here. The freight costs were reasonable and delivery was relatively quick and easily trackable. I will do it again, when the bank manager lets me over draw my credit card again.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Great Range, Good Prices and Outstanding customer service
	Date: Feb 26, 2010
	Reviewer: A JeepReviews.com User from (Australia)
	IMHO - Quadratec have Great range of products, the pricing is very good - but the stand out feature is the customer service! Every question I've had has been answered promptly and the live chat means I don't have to wait very long for any query. I'm a repeat customer - that is the truest measure of customer satisfaction available. Quadratec are blessed with excellent customer support staff so I know I'm going to be looked after.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Bait and Switch
	Date: Jan 28, 2010
	Reviewer: A JeepReviews.com User from (California)
	Backordered items are not listed as backordered. You may wait months before your item is in stock, then wait another month-2 months for delivery.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Ordered m6000 cluch lever
	Date: Dec 19, 2009
	Reviewer: A JeepReviews.com User from (South Carolina)
	Ordered cluch lever recieved something I swear to god looked like the knob off my coleman stove. When emailed here is there responce word for word. The items you recieve may or may not be the item you ordered.....what the heck?????? what a rip off

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	For Jeeps Overseas and/or APO addresses
	Date: Sep 08, 2009
	Reviewer: A JeepReviews.com User from (APO Germany)
	Buyer Beware, Factors to consider: 1. Backordered items are not listed as backordered. You may wait months before your item is in stock, then wait another month-2 months for delivery. 2. If there is a mistake with the order, and it happens, you will be playing phone tag (loooong distance) for months. 3. YOU WILL PAY for shipping of returned items, not be reembursed for ANY shipping costs, and have to chase down reimbursements to your credit card. Why does Quadratec get 3 Stars?... Because they have a great FREE catalog, when things are in stock and no mistakes are made its dreamy.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Great tech knowledge, shipping could be lower.
	Date: Aug 13, 2009
	Reviewer: A JeepReviews.com User from (Jersey Shore, PA)
	Being new to the jeep world, I had quite few questions on my order. I called quite a few times and spoke to a few different people and they were very knowledgeable about the products and seemed willing to help me out. My main complaint is that the shipping was quite high for the items I ordered. This needs to improve.

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Love Love Love Them
	Date: Aug 07, 2009
	Reviewer: A JeepReviews.com User from (Richmond, VA)
	I have rebuilt my entire jeep off of this website because they are the only ones that have customer service that is worth anything. I have re built my jeep in the last year and at first had so many problems because of the companies I was dealing with. Every time I turned around something was on backorder or something was not shipped, or something didn't fit. Not quadratec though, once I found them I was able to call and get any answers to any question I had, and if they didn't know they would find out for me. Trust me I have called them and ordered so much from them I know some on first name basis. Every company runs into issues, but if you want one that will work with you through thte issues then this is the one A++++++++++++

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

	Great Service & Quick Shipping
	Date: Jul 30, 2009
	Reviewer: A JeepReviews.com User from (Newport News, VA)
	I ordered 3 things from Q-tec and received all items in 2 days. items ordered were as described on website. only complaint was I wish the site had better searching capabilities. I plan to use the soft top advisor for my next soft top purchase. Please send me more stickers!

	This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com.

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