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Incompetence |
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Date: Sep 03, 2008
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Reviewer: A JeepReviews.com User from (Marquette, MI) |
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In years past I have had good experiences with Quadratec. Recently, however, it is completely the opposite. Three times they have sent the improper part (4 shocks) even though I have explained the problem in detail to customer service and managers. They also said they would correct the problem by sending the part overnight ... they did not do this any of the times thus leaving me without a vehicle for over two weeks now. These "experts" are exactly the opposite and I will never be doing business with Quadratec again. |
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Possibly the worlds worst customer service |
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Date: Aug 14, 2008
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Reviewer: A JeepReviews.com User from (Western Australia) |
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I have ordered parts from all over the world and never had problems like this, i ordered $7000+ in parts while the exchange rate was good, over the next 3 weeks waiting for them to charge it the exchange rate fell rapidly i tried in vain to contact them to have the order charged to my card and ended up with them claiming my card details were incorrect and marking the order as fraud, they had already shipped me an order a week earlier (damaged), so i cancelled that order and reordered to suit the new exchange rate since the price went up $700, been waiting 2 weeks for them to charge it and the price has gone up another 5% due to exchange rates never had so much trouble getting someone to charge me for something so now i have a warn bumper and have to search for a deal on the rest of the parts to mount the winch etc because i won't be buying from quadratec again. |
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Sending stuff despite cancellation and charging for it |
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Date: Jul 13, 2008
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Reviewer: A JeepReviews.com User from (Chicago, Il) |
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Hi,
can't really recommend this place. Ordered 10 items with my first purchase. They shipped everything on single shipments and requested authorization from my credit card for every single item! Result was a blocked credit card and delayed shipment. Of course, they never had the guts to inform me and I had to check the website on a regular basis to check status of my shipment. Best of it all, I cancelled some orders via the phone (as the website does not allow you to do this). they confirmed cancellation but didn't care and send the stuff anyways charging my card. luckily my credit card had an insurance against such rip-off behaviour. there are numerous other places to order jeep parts, so go to the other places!! Tom |
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Slow and Rude |
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Date: Jun 10, 2008
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Reviewer: A JeepReviews.com User from (Indianapolis, IN) |
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Don't try to communicate with Quadratec via E-Mail because they take their sweet time to respond. They will "always" tell you they are too busy to respond to your email efficiently. Their back-orders seem to go into pergatory and they do not update you or advise you as to status of the order and product orderd. I guess it's no wonder that you can not find "key" management anywhere on the Internet to complain to. They are very expensive on their products too. |
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First & only one-time customer |
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Date: May 19, 2008
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Reviewer: A JeepReviews.com User from (Davie, FL) |
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I ordered a set of sway bar disconnects. They shipped it out quick, maybe too quick. The parts came with no instructions, and they did not fit (not even close). When I called to complain, they said I would have to pay to ship it back to them. "I have to pay to return the incorrect items?" I have a better idea...I'll dispute the credit card charge. By the way for the person who works at Quadratec who said it's an easy install, I have put in a suspension lift, air intake, lights and many other things in my 2005 TJ. All were straight forward. All were from someone else other than Quadratec. |
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Slow and rude |
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Date: Apr 20, 2008
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Reviewer: A JeepReviews.com User from (Albany, NY) |
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I wanted a lift for my XJ and when I ordered a lift from Quadratec the service rep told me it would come within two to three weeks. When the fourth week past, in fact it was almost five weeks since the order, I called Quadratec to check my order's status. The service rep was very rude to me; when I asked what the status of my order was he replied "we don't have it in stock", and when I asked him if he had any idea when it would ship he said "no idea". At this point I joked with him "jeez, I could have built it myself by now", and he replied tersely "then go ahead, why don't you". Keep in mind that I had sent them over $1800 and that I had been waiting over a month (just to receive the stuff) prior to this conversation. So I cancelled the order.
I got my money back from Quadratec and did more research about jeepin. Turns out that Quadratec suggested the wrong lift anyway!!! (oh yeah I forgot to tell ya) They told me to get a four inch lift. After talking with some friends who have lots of experience four wheelin I learned that for hard wheelin with 33x12.5 tires you need at least a five inch lift (on an XJ that is).
I wound up ordering a Rubicon Express five and a half inch lift from 4wheelerssupply.com and it came in five days flat. Now that's how its supposed to be.
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Customer Service is poor |
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Date: Apr 11, 2008
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Reviewer: A JeepReviews.com User from (Central PA) |
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I ordered a soft top for my 2008 Jeep Wrangler Unlimited, a storage roll for the zip out windows and some top protectant. I was impressed when the protectant and the window roll arrived two days later, but where was my top? I checked the order status online and found out it was back ordered. It would have been nice to know this at the time I placed the order.
I emailed customer service and the reponse I got was that they were sorry, but the item was expected to be shipped in 1 to 2 weeks.
Ok - no problem. I half expected that since it is spring time. I waited two weeks and the order status still had not changed. I again emailed customer service and received the same form email back, again telling me that the item was expected in 1 to 2 weeks! I was fit to be tied. I called Quadratec, but was told that customer service had left for the day and I would have to call back between 8am - 5pm (i think those were the hours they said.) I ended up replying back to the second email two days ago asking for the date that the top will be in, but have yet to get a response.
I understand that items go out of stock, but give me a realistic estimate of when the item will be in and don't try to string me along with what is apparently a guess of when an item will arrive. |
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Buyer beware! |
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Date: Apr 07, 2008
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Reviewer: A JeepReviews.com User from (Huntsville, TX) |
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I have used Quadratec about 10 seperate times. On the small (cheaper) orders they seemed average on their service... When I took the plunge and orderd a $2800.00 lift kit, Quadratec shipped it to me missing all 4 coil springs! What good is it without the coil springs?!? For weeks now they have been giving me the run around blaming other people, Quadratec took my money and now they don't think it is their problem that I didn't get what I've paid for!
Buyer beware!!!!!!!!!!!!!!!!! |
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Quick Shipping, Great catalog, Decent prices |
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Date: Mar 20, 2008
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Reviewer: A JeepReviews.com User from (Boise, ID) |
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They have a great selection, offer some of the most popular brands and have very quick and efficient shipping. Am I impressed? Yes and no, reason being, they have a ton of products, but there have very few custom or niche products. Most of it is the most popular or fad items of the day and alot of it is filler such as Jeep knives? Come on I just want a catalog with some badass stuff. Makes it easier for the mall Jeeper to make it look like a custom Jeep. Either way it's a good company I have ordered a few things from them and have so far been impressed with the customer service and my whole experience was positive, but I like some of the wilder more custom stuff so that is the reason for the lower rating. Would I recommend? Yes |
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Poor customer service |
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Date: Feb 01, 2008
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Reviewer: A JeepReviews.com User from (Saline, Michigan) |
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My son ordered the half top for his 97 wrangler, paid for express shipping. He received the half top with the windshield anchor bar broken on both ends. We called Quadratec for a replacement part on Thursday @ 3:00pm, and explained my son is in the Marine Corps and is shipping out Monday afternoon; We needed the part next day. The two "Joe's" that we spoke with refused to work with us in any way, they were rude and would not give us a supervisors name or their last name. Our third phone call was to the manufacturer "Bestop" who shipped out the replacement part next day, my son received it this morning. I will never again use Quadratec, and thank you, thank you Bestop for the excellent customer service! Not to mention supporting your Marine Corps! |
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JK Kicker Speaker Upgrade |
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Date: Dec 07, 2007
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Reviewer: A JeepReviews.com User from (Pocopson, PA) |
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I recently purchased a set of Kicker Speakers from Quadratec for my husband's 2007 Jeep JK Unlimited. They were so easy to install. The speakers came with the factory plugs already on them. It was not necessary to know about wiring, they just plugged in. I was able to install them in the rear soundbar myself and surprise my husband for his birthday! They sound so much better than the plastic factory speakers and I would recommend them to anyone. Over the years we purchased many items for our old '99 TJ from Quadratec and have always been happy. |
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Arm and a Leg for Shipping |
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Date: Jul 20, 2007
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Reviewer: A JeepReviews.com User from (Pearl City, Hawaii) |
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I have ordered a couple of things through Quadratec over the years, and i have never been satisfied and will never order again. For instance I know that living in Hawaii has its dis-advantages when it comes to shipping but they take that and milk you on it. They charge a RIDICULOUS amount of money to ship anything. i.e. I ordered two stickers at a total cost of 10$ and they charged me TWELVE DOLLARS FOR SHIPPING ALONE!!!! You are better off shopping else where. |
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Expensive shipping and "handling" charge. |
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Date: May 27, 2007
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Reviewer: A JeepReviews.com User from (South Carolina) |
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They can "meet" the lower prices elsewhere because thy make their profit on shipping and handling. Too expensive for me. Buy from vendors that help us. I buy from DC4WD and he beats all other vendors when it comes to price.
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High end catalog and high prices |
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Date: Feb 24, 2007
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Reviewer: A JeepReviews.com User from (Benon, AZ) |
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One of the most enjoyale catalog makes great looking at and later shop for best price. Always found the items I wanted elsewere for less. |
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Less then good |
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Date: Dec 25, 2006
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Reviewer: A JeepReviews.com User from (Long Island, NY) |
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I ordered an Ignition system for my 98 TJ.(screamin deamon coil, and live wires) Turns out you need an adaptor for $12 to install. Well thats great; they shipped everything but the adaptor so i couldnt install it. I call they said it was on back order. Maybe they could have told me this, and i would have waited to order it. Waited a whole month for the dumb adaptor, and after final install; weres the GAS IMPROVEMENT THEY CLAIM? NO WERE! And was up with their statements? Billing my credit card for every little item separate? and sending 4 invoices with each item???????? Wont use them again. |
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Great Customer Service |
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Date: Oct 24, 2006
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Reviewer: A JeepReviews.com User from (SF Bay Area, California) |
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I have placed multiple orders without a problem. Fantastic selection makes them a one-stop-shop for your Jeep needs.
Folks on the phone have been helpful as well. |
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Pretty good overall |
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Date: Sep 29, 2006
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Reviewer: A JeepReviews.com User from (Sandusky, OH) |
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I have ordered from them about 5 different times. They are a great one-stop-shop for jeep stuff. The only problem I have ever had was the last time I ordered I got a front bumper and a winch that I was not told they were on back order until after I ordered them. Not that bad, just fustrates you when you expect them in a couple of days, and have to wait a couple of weeks. |
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Great Customer Service |
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Date: Sep 22, 2006
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Reviewer: A JeepReviews.com User from (Delaware Valley) |
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Your going to pay a little more at Quadratec but it's worth it. They have a great catalog and great customer service. You won't have to wait on the phone for hours and they know their Jeeps. If they don't have it then you don't need it. Highly recommended. |
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Great variety - Nice catalog - Good customer service |
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Date: Sep 15, 2006
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Reviewer: A JeepReviews.com User from (North Bergen, NJ) |
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I've ordered most of my accessories from them. The website is pretty cool, but their print catalog is ten times better. I've tried others but Quadratec is easier to order from. Their shipping rates and some products are somewhat expensive. They are not extremely knowledgeable when it comes to audio electronics, for that I recommend Crutchfield. Overall, pretty happy with them. |
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Not knowledgable |
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Date: Jul 24, 2006
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Reviewer: A JeepReviews.com User from (Washington, DC) |
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Dont order suspension components from them. Their "experts" have no idea what they are talking about. I cancelled my order after finding out I was being led in the completely the wrong direction by their sales staff regarding my RE lift. Have since found other far superior outfits.
LOVE thier catalog. That is about it. |
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always great at q-tec |
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Date: Jun 19, 2006
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Reviewer: A JeepReviews.com User from (Florida) |
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Always have great experiances with quadratec. they ship real fast, always have great prices and will beat prices. if something does get screwed up, they always fix the problem right away, i have done over 6000 with them and only ever had one thing shiped wrong. |
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Good and Bad |
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Date: May 06, 2006
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Reviewer: A JeepReviews.com User from (San Diego, CA) |
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I had to return an item and was charged 4X shipping - and their initial shipping is excessive. I was given a broken part in exchange for the defective part I returned. :(
Much later I ordered a hardtop from them and it arrived in 3 days halfway across the continent. It was great. Shipping was high again but no one local would have had it in stock or ordered it.
Quadratec carries anything Jeep and if you can't find it in their catalogue you'll have a hard time finding it elsewhere.
Only other complaint is they carry many brandnames that have constant quality control problems. They need to weed out the trash products from their inventories. |
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great customer service |
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Date: Feb 10, 2006
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Reviewer: A JeepReviews.com User from (Norristown, PA) |
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i recently ordered a replacement soft-top for my YJ.I miss-typed the item number and was sent a top for my Tj. The customer service rep, very nicely and quickly shipped me the correct piece and i had it within a week of shipping back the wrong top. though I had to pay for return shipping, it was my fault, they were nice enough to allow me to do so. And the top fits perfect and has severly reduced highway noise. I would like to stress how nice and cooperative everyone i spoke to was |
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Discontinued items still for sale |
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Date: Jan 31, 2006
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Reviewer: A JeepReviews.com User from (Louisiana) |
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I placed an order online from Quadratec, nothing big, a jeep cooler for 20 something bucks. Didn't see the shipping charges on the order form. Way too high for shipping. After a few days, checked in to track order, nothing, called cs, only to find that the item was no longer being made. I wonder if they were ever going to tell me?
To make it worse, I keep getting junk email from some second party to fill out a survey on Quadratec. I've filled it out, only to get another a day or so later.
I think from now on, I'll do business elsewhere. |
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Outstanding service |
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Date: Dec 23, 2005
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Reviewer: A JeepReviews.com User from (Delaware) |
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I wasn't too sure how to go about modifying my newly acquired Jeep so I called the guys at Quadratec and they were able to set me up with the proper soft-top for my Jeep, along with a small lift kit for me to fit some bigger tires on it. The service was superb, the shipping was reasonable and extremely fast. I even had a question on how to install part of the lift kit and the customer service was friendly about walking me through the steps that I was confused on. |
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Great selection, not so great shipping |
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Date: Dec 07, 2005
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Reviewer: A JeepReviews.com User from (California) |
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I've ordered many products from Quadratec. They have the best selection on the web. Their customer service is friendly, but not very knowledgable. I tried to order a Tuffy Security Console from them and had to try THREE times to get the right model that fit my '03 TJ. My biggest problem with them is their high priced shipping. The do offer price matching, but they stick you on shipping.
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Excellent Customer Service |
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Date: Dec 03, 2005
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Reviewer: A JeepReviews.com User from (Newark, DE) |
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Great group of people over there. Price matching is great. They have a huge selection and inventory so you can get what you want when you want it. |
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Fast shipping and willing to help... |
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Date: Dec 02, 2005
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Reviewer: A JeepReviews.com User from (Bear, DE) |
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I've ordered countless items from these guys and get great service...one thing to keep in mind is their price matching policy so there shouldn't be any complaints about pricing! They've always been willing to help even on special order items in facilitating getting them drop shipped in a timely manner. |
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Many items, fast service but kind of expensive. |
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Date: Nov 06, 2005
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Reviewer: A JeepReviews.com User from (San Diego, Ca) |
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Just as my title states, they have just about everything, fast service as well as high prices. Many of the items they sell can be found elsewhere at a substantial savings. I bought a few things from them when I was a newb. I now try to order from the little guy and mom and pop vendors now. Often there prices are much better then Quadratec adn it is nice to be able to be on a first name basis with the people I'm doing business with. |
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good product magazine and website |
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Date: Nov 05, 2005
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Reviewer: A JeepReviews.com User from (Denver, co) |
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I think Quadratec has a very good selection of products. The shipping is high and other locations have better prices. Quadratec has always matched the competition and shipped most product quickly. If you want to take the time, some products are cheaper and shipping will save you a few dollars. All in all Quadratec is a very good distributor. |
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ordered 11 times from them |
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Date: Oct 26, 2005
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Reviewer: A JeepReviews.com User from (bel air, md) |
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very good service and fast delivery time tons of products to choose from.their internet web site is great. |
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Great Service Despite Hurricane RITA |
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Date: Sep 28, 2005
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Reviewer: A JeepReviews.com User from (Rio Grande Valley, Texas) |
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This was my first order from them. They were very knowledgable about their products. Total cost for the same parts from another retailer was about $5 cheaper, but they couldn't give me details about the products like Quadratec could. I was told four business days to receive the items, it took six, but that was with delay from UPS due to Hurricane RITA. I felt this was reasonable considering I live in the South Texas Gulf Coast area.......I'm Happy! |
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nice catalog but... |
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Date: May 27, 2005
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Reviewer: A JeepReviews.com User from (Pittsburgh, PA) |
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I have ordered 5 times from them and every time is is wrong or very late, but the service seems great and frendly, at first. They say it's in stock, but it isn't. I ordered a $500 top, it came in the wrong color(I got used to it) ordered wheels they said were in stock, it took a month and 1/2. They blamed the manuf, the trucker from the maunf(really) and then the weather(yes, the weather). I like the catalog and I do read cover to cover, but i am very reluctant to buy from them again, to bad to they are sort of local. |
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THE #1 SPOT |
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Date: May 16, 2005
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Reviewer: A JeepReviews.com User from (San Dog, CA) |
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These guys are simply the best! If I can find it through Quadrtec,thats where Im shopping! |
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Quick Service ! |
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Date: May 05, 2005
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Reviewer: A JeepReviews.com User from (Reston, Va) |
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I placed an order for upper door sliders on Monday afternoon, and had them on my Wrangler by Wednesday afternoon. Their prices were competetive, and their service prompt. I particularly liked the link they provided to UPS, so you can track the progress of your order. I will buy from them again. |
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They show concern for their customers |
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Date: Dec 16, 2004
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Reviewer: A JeepReviews.com User from (Northern Illinois) |
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Placed and order for 5 items on line, the check out page stated that two items would be placed on back order. Within a day I recieved a call at home from their rep. He said one of the back ordered items would be 2 weeks to ship and wanted to inform me of this, told him I appreciated the call, and to keep it on the order. |
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The Best |
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Date: Oct 22, 2004
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Reviewer: A JeepReviews.com User from (Pennsylvania) |
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No other Jeep parts store even comes close. I have nothing bad to say about Quadratec. They are always my first choice for parts. |
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Quadratec |
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Date: Sep 23, 2004
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Reviewer: A JeepReviews.com User from (Los Angeles, CA) |
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They have been great with all of my orders over the years! Once in a while a new popular item may be out of stock temporarily but they quickly get new stock. Great prices and knowledgable staff!!!! |
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Simply the BEST |
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Date: Sep 22, 2004
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Reviewer: A JeepReviews.com User from (Freehold, NJ) |
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I order all my stuff from them. Good pricing, fast shipping and GREAT customer service. |
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I go to Quadratec.com all the time! |
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Date: Sep 22, 2004
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Reviewer: A JeepReviews.com User from (NOVA) |
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Excellent service and great products. Put a lot of stuff on my jeep that came from their hands and will be doing business with again! Only bad part is S&H is a little high, but it gets to here in a day or so! |
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Quadratec is a quality place to deal with |
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Date: Sep 22, 2004
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Reviewer: A JeepReviews.com User from (Jeannette, PA) |
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I've had about a dozen experiences with Qtec & I'm satisfied with the service, quality & price. They shipped me one wrong part once but sent the correct one quickly. A good place to deal! |
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No problems with my order |
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Date: Sep 21, 2004
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Reviewer: A JeepReviews.com User from (Omaha, NE) |
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I recently ordered three items from Quadratech. Two items shipped that day, and the third was back-ordered. It shipped the following day! Items were each very well packaged for shipping. Shipping and handling charges were a little high, however. Best of all, if you find the item for less somewhere else, they will match the price. I will be sending my business Quadratec's way in the future. |
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