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Underhanded Company |
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Date: Jul 11, 2008
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Reviewer: A JeepReviews.com User from (Arizona) |
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If you do a seller search on eBay with rockroadoutfitters you will see that they have made their feedback private - you can no longer see what a terrible reputation these snakes have. What's more, they started a new eBay acount as rockyroadoutfitters_4x4 and have started over with 0 feedback.
This is just one more underhanded trick that Rocky Road Outfitters has pulled. I highly recommend that you shop elsewhere. You will undoubtedly experience nothing but frustration and aggravation with these knuckleheads while you wait for months for your parts. |
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Rip Off Rocky Road Outfitters |
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Date: Jun 27, 2008
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Reviewer: A JeepReviews.com User from (Jamestown, TN) |
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I called them saying that I was sending the money and made sure they had the item in stock, of course they did. I sent the money off and 2 wks later I called them and said they item was on back order, and they would get them in today paint them and send them on there way. another 2 wks passed I called them again they said they just recieved the item, They promised me that I item would be there at my house that thursay. Well another week had come and gone, Still NO Parts. After 3 months they FINALLY COME. WRONGE PARTS. I called them back and told them that they came me the wronge part, they said that it would cost $55 to return it and what I ordered orignally went up $40 and I would haft to pay that. I sold the part that I got, and went some where else. These people is a joke, I will never order NOTHING from them agian. |
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OK parts - TERRIBLE service!! |
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Date: Jun 17, 2008
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Reviewer: A JeepReviews.com User from (Arizona) |
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Bought an SOA/OTT kit for a Jeep. Took over a month to receive. Lots and lots of excuses, lied to me outright about shipping. I also bought a diff guard from them on eBay. That turned into a mess. Had to dispute with PayPal, they actually told me that it hadn't been built. OK parts, but an overall terrible experience considering I spend $1600!! They did little to nothing to keep my business. Save yourselves some aggrivation folks, there are plenty of alternatives. |
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Nice products - TERRIBLE business practices!!! |
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Date: May 25, 2008
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Reviewer: A JeepReviews.com User from (Arizona) |
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Made a $1600 order with these folks. Over one month later I've received only some of it. Gave me two different ETA's on an SOA kit - never arrived. Missing ball joints, they blamed it on UPS. Bought a diff guard on eBay and later learned that the shop hadn't built it yet. So, I guess they ARE selling things they don't have. Their eBay feedback reflects blame on everyone but themselves. Keep in mind they told me they had most of my order in stock when I made the purchase with an ETA of two weeks for the balance. I guess they lied to me as well. I paid via PayPal, may have to dispute. What I did receive was well built tho, thus the four stars! |
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Horrible company |
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Date: May 23, 2008
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Reviewer: A JeepReviews.com User from (Frederick, MD) |
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They are by far the worst company I have ever delt with. I order a header from them off ebay which they said they had 56 in stock. Two weeks later i still had not recieved my header so I called and apparently the headers they were suppose to have in stock were on back order. This really made me mad a company shouldn't lie to make sales. Before this incident I order a soft top from them three weeks of waiting and my card not being charged I called to find out where my top was, they had no record of me purchasing anything. I encourage all to report their bad expierences to the Better Business Burea on the BBB website it takes two minutes and they get results. |
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two sides to evry story |
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Date: May 21, 2008
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Reviewer: A JeepReviews.com User from (Salt Lake City, UT) |
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I have worked both sides of a counter ,and havedealt with them also ,a little slow on some parts but but thats part of the 4x4 industry ,i have complained about other companys and have to admit ive left some things out my self , |
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Customer Service? What's That |
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Date: May 13, 2008
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Reviewer: A JeepReviews.com User from (Salt Lake City, UT) |
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I agree with everyone who has a bad opnion about RRO, I ordered a 6.5:1 T-case form them about three weeks ago, It was only supposed to take 2 weeks at the most they said but every time I call they can't seem to find my order. Also DO NOT GIVE THEM YOUR CORE UNTILL YOU RECIVE YOUR ITEM, I sent in my core 30 days before I even placed my order because Glen said it would speed up my order, To bad they gave my case to someone else and don't have any cores to build for me, I guess that means I'm shit out of luck until they feel like compeleting my order. Like many of you $950.00 is a lot of money for me but not to RRO if your not spending 5 grand they don't give a f-, This is not the first order hey have screwed up on but it will be the last, Everyone take my and other pissed off customers advice and go somewhere else it's well worth the shipping times than to have to deal with this crap, If you need a place in Utah try Low Range Off Road in Provo or Rocklogic in West Jordan there great guys and best off all they hate Rocky Road. Everone come together and we can stop this madness and put RRO in it's place once and for all. Thanx for listening. |
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beefy product, terrible service |
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Date: Feb 23, 2008
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Reviewer: A JeepReviews.com User from (HiDesert, SoCal) |
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I ordered their 1.5" budget boost with bar pin eliminators a few years back. The parts arrived within a couple weeks. No complaints so far. The kit was supposed to consist of 1 pair of 1.5" spacers, 4 BPEs, and a pair of 3" longer shackles. They mistakenly added an extra set spacers. Score! The shackles are super heavy duty. I'm still using them. The spacers are decent too. Going to be re-using one pair when I get my new lift installed. The BPEs however, are another story. After fighting with the bar pins in my shocks to get them out, we had to cut one off. When we tried to install the BPEs to the Jeep, they didn't fit. We even tried to find a way to drill the holes out better and clearance them, etc, and no luck. After a last minute parts store run for a Metro shock to steal the bar pin from, I was back on the road. I called them up the next day and spoke to Glenn, the owner. I explained the problem and he said they're universal so they definitely do fit. We went back and forth a little with me explaining to him that they definitely don't fit, tried every one of them thinking maybe they were location specific. Again with the claim that they fit, but I can pay shipping and a 15% restocking fee if I want to return them. Never will do business with them again. |
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Agree with Ryan |
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Date: Dec 16, 2004
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Reviewer: A JeepReviews.com User from (Aquinnah, MA (Martha Vineyard)) |
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I also spoke with the owner, and got the same "my sales staff don't make mistakes" line. He was rude and basically called me a liar, also. It appears that the best way to deal with this company is across a counter. I don't believe I would be treated the same way, face-to-face!
Orderd OME lift, they sent wrong springs, ordered Bull Bar, they back-ordered (3+ months expected wait!) after promising quick delivery, charged credit card. |
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Great company |
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Date: Sep 25, 2004
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Reviewer: A JeepReviews.com User from (Salt Lake City, UT) |
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I live close to these guys and on several instances have gone there for help with measuring shock length for my specific lift height and also to pick their brains with questions. They really tried to help me out with what ever I needed. Didnt plan on posting this till I saw the negative feedback left by others, they have been great with me at least. Not affiliated in ANY way with them, just a happy customer |
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Excellent service |
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Date: Sep 23, 2004
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Reviewer: A JeepReviews.com User from (NOVA) |
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I haven't had a problem with them yet. Ordered from them a few times and the products got here quick! Prices are decent too! |
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Delivered parts, but with hidden fees |
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Date: Sep 21, 2004
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Reviewer: A JeepReviews.com User from (Tucson, AZ) |
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Advertised FREE "shipping" in large print but charged an undisclosed "handling" fee. |
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Poor Customer Service |
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Date: Sep 21, 2004
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Reviewer: A JeepReviews.com User from (Grand Rapids, MI) |
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The WORST experience I have ever had ordering an item. I called in my order to verify that it was indeed what I wanted. According to their website it was, but I wanted to be sure. I received the item and it was not what the salesperson described, so I returned it. It took 90 days for Rocky Road to refund my credit card. Then they charged me a restocking fee of 15% for their mistake. On top of that, I also paid shipping charges both ways. I spoke directly with the owner regarding this and was treated very poorly. He basically called me a liar and said "his sales staff does not make mistakes." Then to further cover their mistake, Rocky Road changed their website after my complaint so the product description was accurate. BEWARE OF ROCKY ROAD AND THEIR POOR BUSINESS PRACTICES. |
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