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Poor Poor Poor Customer Service |
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Date: Oct 15, 2009
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Reviewer: A JeepReviews.com User from (Portland, Maine) |
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This is the second and last time I will ever deal with RRO! broken promise times poor customer service and did I mention poor customer service! like last time I am still waiting for the rest of my order. I called today and had a rude bastard talk over me while i was talking just to get an answer of maybe this week or next week, they told us that 3 weeks ago. They need to get thier s- together and take care of the customers they have or they wont have any customers to deal with! I promise that once this order has been filled I will never ever ever deal with this company again!!! After reading the reviews here I'm sure most of you agree RRO are terrible to work with |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Know What you are dealing with |
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Date: Sep 29, 2009
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Reviewer: A JeepReviews.com User from (Toronto) |
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I have ordered from RRO 5 to 7 times first for my Samurai then for my Jeep. And I had no experience out of the ordinary..
But I never expected them to act like a tier one vendor. Most orders took 10-12 days Guys. this is a 3 person local shop in Utah with an Eye to be a little bigger. They do wicked work for those whom come in; and they sell their own designs and a bit more on the web. They don't carry inventory unless they build it themselves and the stuff they build is actually pretty good. The order in stuff is usually a little cheaper than elsewhere too.. Which counts when you are like me converting to canadian dollars.
Look at their website it's cheesy.. They are the equivalent of rolling up to a local shop and getting them to order it. And at times they don't answer the phone or answer it out of breath because they really are/were under a truck. If you want to buy from a big box - we all can and we do. But Every Once in a while I throw an order their way. They are nice and when you get Glenn his advice is bang on.... |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Waiting as of now!!!!!!!!!! |
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Date: Aug 07, 2009
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Reviewer: A JeepReviews.com User from (Richmond, VA) |
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Ok, so i bought the OTT kit from them and wanted it 2nd day shipped. That was sunday, I figured ok it will be here weds. So on weds at around 3pm I called just to make sure it was on its way because I had not heard anything from them. Well after calling twice and waiting on the phone for 30 mins total with no one picking up I decided to use the online chat. I got some guy and asked about my order, he told me it had not shipped because they are waiting on parts. I asked estimated time, he said 2-3 weeks, I asked why they would not call someone to let them know that if they asked for second day air because they probably needed it and I paid a crap ton of money to get it shipped like that, he said they don't have the staff to do that and then I said cancel the order then, well its thursday and after I have ordered somewhere else I just got an email stating they sent my order anyways and charged my card, and the best part of this is.... it was still not shipped second day air and I was charged for it.... what a rip off..... do not buy from there. I will contact the BBB on them as well. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Worst off-road company ever |
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Date: Jul 30, 2009
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Reviewer: A JeepReviews.com User from (Long Island, New York) |
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Lets just start with the fact that I had a whole website running called "ihaterockyroadoutfitters.com". I actually don't want to get started because of the 2 seperate experiences I had. Their customer service is horrible. Seemed like college kids who didn't care and had no knowledge. I was always referenced to their website that had no info. The owner was always overseas and never available. They never responded to my BBB (Better Business Bureau) complaint. I bought the SOA YJ kit (this was my worst experience ever). Parts didn't fit right, parts on back order for months, and design was very poor. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Never corrected installation error |
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Date: Jun 17, 2009
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Reviewer: A JeepReviews.com User from (Upland, CA) |
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I bought a lift kit from RRO about a year ago. A few weeks ago I found out that their installation directions for incorrect. The mistake could lead to a spacer failure. RRO never notified any customers of this issue. They also refuse to answer any of my questions.
DO NOT BUY FROM RRO! |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Horrible customer service and poor communication |
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Date: May 08, 2009
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Reviewer: A JeepReviews.com User from (Tracy, CA) |
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After reading several negative reviews I decided to give them a shot anyway and form my own opinion. My opinion is DO NOT WASTE YOUR TIME!!I ordered an OTT High Steer Kit and was told it would ship in no more that 3 weeks. Called back 3weeks later and was told they were waiting on parts. Called back a week later and was told all parts were in and going to powder coat. Call back a week later and was told all parts were out of powder coat and would ship by the end of the week. Called back at the end of the week and was told that all parts were backordered and they had no idea when parts would be available. Jarod informed me that they could only provide estimates of lead times and that they could not forsee the future and were not an automated shop. Requested to speak with supervisor; I was informed that Carol the supervisor was actually never in the shop. I'm not sure how you supervise from off site. Cancelled my order and bought from Teraflex. All parts in stock and shipped immediately. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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CJ Old Man Emu budget wrangler spring conversion |
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Date: Apr 30, 2009
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Reviewer: A JeepReviews.com User from (Alma, AR) |
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Ok I read all the reviews after I had ordered the kit and started thinking how I didn't want to deal with what others had gone through, so I called on Friday and cancelled the order with no problem. This was after two weeks of waiting which up front they told me it would be two to three weeks before the kit would ship. Well on the following Tuesday I got a call from them saying all the stuff had came in and was ready to ship and did I still want the kit, what a surprize after not getting anywhere with a local four wheel drive shop over the following weekend. Well I ended up going on with the order from them and what a great company to deal with, all the parts came in this week like promised and looked really good, nice welds, beefy parts, everything fit and bolted up great. I even read somewhere on the net that they write fraudulent reviews on their behalf, I really used Rocky Road Outfitters Old Man Emu budget Wrangler spring conversion on my CJ5 and had a really good experience with them and their product. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Sucks to be you |
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Date: Mar 26, 2009
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Reviewer: A JeepReviews.com User from (Pasco, FL.) |
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I bought the 4.5" kit for my ZJ about 2 years ago and have had no problems since. I did have to wait for some parts when I ordered it but for the price I can't complain. I also called several times w/ misc. questions before, during, and after I purchased the kit w/ no issues. BTW I installed the kit myself so I had my hands on every part. With there affordable pricing and decent quality construction I can deal w/ a little wait. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Too long for parts |
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Date: Jan 30, 2009
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Reviewer: A JeepReviews.com User from (Orange County, CA) |
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I ordered an Old Man Emu lift kit for my Land Rover Discovery. After 2 weeks I called to check on my order and they said another 6-8 WEEKS due to large demand. No thanks. After calling to cancel my order, I ordered the same kit from British Pacific..for LESS.. and got delivery the same week. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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DO NOT BUY FROM THESE GUYS!!! |
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Date: Jan 19, 2009
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Reviewer: A JeepReviews.com User from (Seattle, WA) |
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It is really hard to put into 1000 words how bad tease guys really are. I waited for my parts forever. when I asked them what was taking so long they said ARB had to ship it from Austrailia. I contacted ARB directly and they informed me that they had never been out of that product and they had it in the warehouse wich is 15 miles from my house. They lied to me on no less than 8 ocasions and in the end I did not recive my parts.
DO NOT BUY FROM THESE GUYS!!!
They have people in the forums that write fake reviews.
They make you return or cancel your order and then take 15% off the top for "restocking fee"
Contact me and I will send you all the emails word for word. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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No such thing as customer service here |
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Date: Jan 14, 2009
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Reviewer: A JeepReviews.com User from (Kansas City, MO) |
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Where do I start! I ordered an ARB bumper from these turkeys in october of 2008, I waited for 3 1/2 weeks and no bumper. So I contacted them and they said it was on back order, I told them no problem. When can I expect those to be ready to ship from ARB? They (Glen, the owner) contacted ARB and they said they will be ready to ship out in about 3 days I said that will be fine, I then asked, how long does it usually take after being shipped? They said about 2 weeks or Dec. 19 I should expect it. Dec. 19 came and went so I called again on the 23 of dec. and they said just be patient it will arive shortly. I called again the 27th and thats when things get interesting. I talked to someone and I asked them to check the order, they asked for my order number and they had it on file but no one put the order through to ARB even though my account was charged over $1000! I told them I wanted a refund, so the guy said it would be the first week in January, I was not happy with that answer but I reluctantly said ok. The first week in January comes around, and still no money! I called on wed. of the first week of 09' and wanted to know what the deal was. I talked to the same person I talked to on the 27th and he had no clue what I was talking about! I reminded him and he said it takes time and i said it souldn't take any time at all since we did it through pay pal. He then told me to be patient again and I lost it!!!!!! After ripping him a new one I told him to give me to someone that could help me. He did and after explaining the situation yet again she was going to put half in now and half in later (5 days) I told her that was unacceptable and ripped her a new one she finally apologized and the money was in my account within 5 min. The customer service in this place is the worst I have ever had to deal with and I urge every one who is thinking of buying from them to think twice!!!! |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Jeep Lift |
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Date: Oct 11, 2008
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Reviewer: A JeepReviews.com User from (Morgantown, WV) |
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Just wanted to say i ordered a budget lift for my jeep and that i recived it in less then a week with no problems. I also ordered lift parts for a suzuki with no problems. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Samurai/Jeep |
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Date: Sep 30, 2008
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Reviewer: A JeepReviews.com User from (bill.wright@navy.mil) |
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Same company sells Samurai Off Roadin parts. Bought a rear coil suspension system (1000.00)from them a few years ago, ended up with a piece of crap after waiting 3 months. The thing looked like a monkey welded it together with hanger wire. Called them back and discussed the problem and they said there was nothing they could do since they did not make it. Well, I'll run into them on a trail someday and have some "fun" dogging the crap they sell. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Rocky road rip off...... |
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Date: Sep 18, 2008
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Reviewer: A JeepReviews.com User from (Johnstown, PA) |
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We ordered a rockfather lift kit for jeep liberty. waited 9 days , did not here from them or seen product. Called them and they told me that kit was not availiable because of missing parts. Said I needed to wait aleast two more weeks with no quarantes. The person I spoke to on the phone would not give me his name and said I was wrong on what was told to me by there support staff. Also a very ignorant person to deal with . |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Underhanded Company |
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Date: Jul 11, 2008
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Reviewer: A JeepReviews.com User from (Arizona) |
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If you do a seller search on eBay with rockroadoutfitters you will see that they have made their feedback private - you can no longer see what a terrible reputation these snakes have. What's more, they started a new eBay acount as rockyroadoutfitters_4x4 and have started over with 0 feedback.
This is just one more underhanded trick that Rocky Road Outfitters has pulled. I highly recommend that you shop elsewhere. You will undoubtedly experience nothing but frustration and aggravation with these knuckleheads while you wait for months for your parts. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Rip Off Rocky Road Outfitters |
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Date: Jun 27, 2008
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Reviewer: A JeepReviews.com User from (Jamestown, TN) |
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I called them saying that I was sending the money and made sure they had the item in stock, of course they did. I sent the money off and 2 wks later I called them and said they item was on back order, and they would get them in today paint them and send them on there way. another 2 wks passed I called them again they said they just recieved the item, They promised me that I item would be there at my house that thursay. Well another week had come and gone, Still NO Parts. After 3 months they FINALLY COME. WRONGE PARTS. I called them back and told them that they came me the wronge part, they said that it would cost $55 to return it and what I ordered orignally went up $40 and I would haft to pay that. I sold the part that I got, and went some where else. These people is a joke, I will never order NOTHING from them agian. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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OK parts - TERRIBLE service!! |
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Date: Jun 17, 2008
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Reviewer: A JeepReviews.com User from (Arizona) |
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Bought an SOA/OTT kit for a Jeep. Took over a month to receive. Lots and lots of excuses, lied to me outright about shipping. I also bought a diff guard from them on eBay. That turned into a mess. Had to dispute with PayPal, they actually told me that it hadn't been built. OK parts, but an overall terrible experience considering I spend $1600!! They did little to nothing to keep my business. Save yourselves some aggrivation folks, there are plenty of alternatives. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Nice products - TERRIBLE business practices!!! |
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Date: May 25, 2008
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Reviewer: A JeepReviews.com User from (Arizona) |
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Made a $1600 order with these folks. Over one month later I've received only some of it. Gave me two different ETA's on an SOA kit - never arrived. Missing ball joints, they blamed it on UPS. Bought a diff guard on eBay and later learned that the shop hadn't built it yet. So, I guess they ARE selling things they don't have. Their eBay feedback reflects blame on everyone but themselves. Keep in mind they told me they had most of my order in stock when I made the purchase with an ETA of two weeks for the balance. I guess they lied to me as well. I paid via PayPal, may have to dispute. What I did receive was well built tho, thus the four stars! |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Horrible company |
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Date: May 23, 2008
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Reviewer: A JeepReviews.com User from (Frederick, MD) |
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They are by far the worst company I have ever delt with. I order a header from them off ebay which they said they had 56 in stock. Two weeks later i still had not recieved my header so I called and apparently the headers they were suppose to have in stock were on back order. This really made me mad a company shouldn't lie to make sales. Before this incident I order a soft top from them three weeks of waiting and my card not being charged I called to find out where my top was, they had no record of me purchasing anything. I encourage all to report their bad expierences to the Better Business Burea on the BBB website it takes two minutes and they get results. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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two sides to evry story |
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Date: May 21, 2008
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Reviewer: A JeepReviews.com User from (Salt Lake City, UT) |
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I have worked both sides of a counter ,and havedealt with them also ,a little slow on some parts but but thats part of the 4x4 industry ,i have complained about other companys and have to admit ive left some things out my self , |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Customer Service? What's That |
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Date: May 13, 2008
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Reviewer: A JeepReviews.com User from (Salt Lake City, UT) |
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I agree with everyone who has a bad opnion about RRO, I ordered a 6.5:1 T-case form them about three weeks ago, It was only supposed to take 2 weeks at the most they said but every time I call they can't seem to find my order. Also DO NOT GIVE THEM YOUR CORE UNTILL YOU RECIVE YOUR ITEM, I sent in my core 30 days before I even placed my order because Glen said it would speed up my order, To bad they gave my case to someone else and don't have any cores to build for me, I guess that means I'm shit out of luck until they feel like compeleting my order. Like many of you $950.00 is a lot of money for me but not to RRO if your not spending 5 grand they don't give a f-, This is not the first order hey have screwed up on but it will be the last, Everyone take my and other pissed off customers advice and go somewhere else it's well worth the shipping times than to have to deal with this crap, If you need a place in Utah try Low Range Off Road in Provo or Rocklogic in West Jordan there great guys and best off all they hate Rocky Road. Everone come together and we can stop this madness and put RRO in it's place once and for all. Thanx for listening. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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beefy product, terrible service |
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Date: Feb 23, 2008
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Reviewer: A JeepReviews.com User from (HiDesert, SoCal) |
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I ordered their 1.5" budget boost with bar pin eliminators a few years back. The parts arrived within a couple weeks. No complaints so far. The kit was supposed to consist of 1 pair of 1.5" spacers, 4 BPEs, and a pair of 3" longer shackles. They mistakenly added an extra set spacers. Score! The shackles are super heavy duty. I'm still using them. The spacers are decent too. Going to be re-using one pair when I get my new lift installed. The BPEs however, are another story. After fighting with the bar pins in my shocks to get them out, we had to cut one off. When we tried to install the BPEs to the Jeep, they didn't fit. We even tried to find a way to drill the holes out better and clearance them, etc, and no luck. After a last minute parts store run for a Metro shock to steal the bar pin from, I was back on the road. I called them up the next day and spoke to Glenn, the owner. I explained the problem and he said they're universal so they definitely do fit. We went back and forth a little with me explaining to him that they definitely don't fit, tried every one of them thinking maybe they were location specific. Again with the claim that they fit, but I can pay shipping and a 15% restocking fee if I want to return them. Never will do business with them again. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Agree with Ryan |
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Date: Dec 16, 2004
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Reviewer: A JeepReviews.com User from (Aquinnah, MA (Martha Vineyard)) |
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I also spoke with the owner, and got the same "my sales staff don't make mistakes" line. He was rude and basically called me a liar, also. It appears that the best way to deal with this company is across a counter. I don't believe I would be treated the same way, face-to-face!
Orderd OME lift, they sent wrong springs, ordered Bull Bar, they back-ordered (3+ months expected wait!) after promising quick delivery, charged credit card. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Great company |
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Date: Sep 25, 2004
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Reviewer: A JeepReviews.com User from (Salt Lake City, UT) |
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I live close to these guys and on several instances have gone there for help with measuring shock length for my specific lift height and also to pick their brains with questions. They really tried to help me out with what ever I needed. Didnt plan on posting this till I saw the negative feedback left by others, they have been great with me at least. Not affiliated in ANY way with them, just a happy customer |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Excellent service |
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Date: Sep 23, 2004
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Reviewer: A JeepReviews.com User from (NOVA) |
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I haven't had a problem with them yet. Ordered from them a few times and the products got here quick! Prices are decent too! |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Delivered parts, but with hidden fees |
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Date: Sep 21, 2004
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Reviewer: A JeepReviews.com User from (Tucson, AZ) |
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Advertised FREE "shipping" in large print but charged an undisclosed "handling" fee. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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Poor Customer Service |
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Date: Sep 21, 2004
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Reviewer: A JeepReviews.com User from (Grand Rapids, MI) |
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The WORST experience I have ever had ordering an item. I called in my order to verify that it was indeed what I wanted. According to their website it was, but I wanted to be sure. I received the item and it was not what the salesperson described, so I returned it. It took 90 days for Rocky Road to refund my credit card. Then they charged me a restocking fee of 15% for their mistake. On top of that, I also paid shipping charges both ways. I spoke directly with the owner regarding this and was treated very poorly. He basically called me a liar and said "his sales staff does not make mistakes." Then to further cover their mistake, Rocky Road changed their website after my complaint so the product description was accurate. BEWARE OF ROCKY ROAD AND THEIR POOR BUSINESS PRACTICES. |
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This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. |
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