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Avoid This Company Like the Plague |
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Date: Sep 30, 2008
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Reviewer: A JeepReviews.com User from (Irvine, CA) |
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I purchased wheels and tires from them at a Higher Price than was originally quoted. As i looked at the invoice,it included a tire warranty that i did not authorize.
They offered Free Tire rotation so i took it in and of course they said that i needed to replace stuff that did not need to be changed.
PLEASE SEARCH
(((( 4 WHEEL PARTS COMPLAINTS))))) on the internet and see what comes up |
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STAY AWAY! |
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Date: Sep 28, 2008
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Reviewer: A JeepReviews.com User from (San Jose, CA) |
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I have been forced to use these imbeciles because there are not many good independant shops that I can afford. Ive always regretted going to them. last thing they did was take 4 tries to install my ARB. Each time I had to point out their mistake and ahve them correct it. After the fourth time when they finally installed axle seals correctly, I notice they had forgotten to put my hub/center caps back on. I didnt care, just happy to get my vehicle back. The staff doesnt know sh*t, they are high school drop outs, avoid them like the plague.
Instead, try Arabia overkill in San jose. the guys expensive but at least knows what hes doing. |
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Portland, OR store is a waste of time and money |
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Date: Sep 27, 2007
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Reviewer: A JeepReviews.com User from (Portland, OR) |
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I used to be a big supporter of 4 Wheel Parts. I would tell my friends to go there and buy parts and did all my shopping there. They do after all carry every part a Jeeper could want. That all stopped after dealing with the Portland, OR store. They gave away my old tires after I purchased new ones from them. (No offer of compensation) They aligned my jeep, yet failed to align the steering wheel afterwards. When going back in to get it fixed I was made to feel like I was inconveniencing them. And now my current problem, I order parts through them the second week of July. It has now been eleven weeks and I have only received part of my order. I have talked to the store manager and the district manager and have basically been told that its not their problem so I'll get my parts whenever they show up. They have offered absolutely nothing to compensate me for my time or inconvenience. I will never shop with this store again. |
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SAN JOSE STORE is by far worst service ever!! |
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Date: Sep 23, 2007
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Reviewer: A JeepReviews.com User from (San Jose , CA) |
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messed up alligment from when the lift was installed..i went through 4 almost brand new tires...had to go back 3 times to get alligment right with in 6 months...ruinned my tires they blamed it on the tires...sad i did not rotate them...well i did every 3 k miles..after 8 kmiles they were almost balled.all 4..manager could not care less ..the head-mechanic was annoid with me coming back to get the problem fixed. ALSO be AWARE: the 4 tires for 3 deal..dont jump on it..notice the price per tire increase during that time....you still almost pay as much as if you bought 4 tires at any time of the year !!
scamers...as i said.. STAY AWAY !!! |
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Poor Service |
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Date: Aug 02, 2007
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Reviewer: A JeepReviews.com User from (Indianapolis) |
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Purchase a lift kit, tires, rims and misc. items at the Indianapolis store. The only thing they are iterested in is making a sale. The wrong parts were packaged in the lift kit and, after calling the store for help, was told to call the manufac. Second time in the Indy store and both were horriable! Will never shop 4 wheel parts again!!!! |
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Deceptive sales people and managers/poor mechanics |
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Date: Jun 19, 2007
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Reviewer: A JeepReviews.com User from (Azusa, CA) |
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Have purchased wheels,tires, ox lockers, winch, slip yoke eliminator kit,rubicon express lift, superior super 35 kit (which im verifying tomorrow if it is). Have had to take it back repeated times and always seem to spend more money on something I did wrong while wheelin. But what kind of damage can a 4 cyl. 2.5 L. daily driver/ weekend worrier w/ a 4" lift on 31" bfg m/t really do. I just feel their deceptive in the way they do business and try to blow people off as not knowing anything. Wont shop there anymore! Buyer beware! |
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Horrible Tire experience |
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Date: Jan 29, 2007
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Reviewer: A JeepReviews.com User from (Biloxi, MS) |
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I normally purchase tires from discount tire but for some reason decided to go with 4 wheel parts due to some BS by the sales person. I was assured that the warranty that 4 WP's offered was second to none. This is not true. To use there tire warranty you have to purchase a new tire from them, they will send it to you and then you have to cut a piece of tread and the DOT # and send it in. If your tire is 50% or greater on tread life they will refund your money, if it is less then thet prorate. This is not what I was told. Hugh pain in the azz. Always buy Discount Tire, they are the best. withour a doubt. Customer service has been terrible on other issues too. |
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Deceptive advertising and business practices |
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Date: Dec 09, 2006
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Reviewer: A JeepReviews.com User from (Portland, ME) |
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They claimed FREE UPS Shipping in bold print on the same page/location as their winches. I buy the winch from them and guess what these people do - they ship it freight (instead of UPS) and charge me the frieght cost. I will never buy anything from them again. |
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worst service |
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Date: Oct 05, 2006
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Reviewer: A JeepReviews.com User from (Cali) |
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They have some of the worst service that I have ever seen. Will never give them my business again. |
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Better than expected |
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Date: Sep 29, 2006
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Reviewer: A JeepReviews.com User from (Sandusky, OH) |
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I went to get a lift, wheels, and tires. I went in with an idea of what I wanted. They showed me every part and explained it thouroughly. I ended up getting different parts than I originally planned and felt that I might have gotten "sold". However, after everything was put on, I am absolutely satisfied with everything they did. Their prices were very good. I've only been able to find my tires for cheaper somewhere else, and it was only a $1 difference. I plan on going back for lockers as soon as I get the money. |
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Tires and rims not mounted |
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Date: Jul 28, 2006
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Reviewer: A JeepReviews.com User from (New Jersey) |
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I was away camping and got a call from my mother inlaw that the trucking company called and were delievering my 31" Bfg mud terrains and 15x8 rock crawler rims that I ordered from 4WHEELPARTS.
Well I got home last night and in my garage sitting on a pallet is my order. Well except for one thing they missed. They never mounted and balanced them. I had 4 tires and 4 rims sitting there. I just called these guys and they said that the order is taken in Cali then sent to Florida where the tires come from and someone didnt highlight mount and balance on invoice so it was over looked. There responce when I said what are we going to do about it, was for me to take them somewhere and have them done some where and they would credit me the 40 $ i paid to have it done by them because it would cost to much to have the trucking company pick them up and then redeliever the order right.
These guys were like oh well like it was my fault..last order I ever make from 4wheelparts. |
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good place to shop |
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Date: Mar 06, 2006
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Reviewer: A JeepReviews.com User from (Richwood, TX) |
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so far 4 wheel parts has been real good. in 03 i orderd my lift from them and it came the next day. they put in on at 9 in the morning they finished at around 5:30. the lift has had no problems. i also have taken tires for repares and they stop all things to help and finaly i just bought new swampers for my jeep and just like the lift came in in a day. the people that work at 4wheelparts in houston by the dome are great and i recomend to go there. |
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slow shipping time |
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Date: Jan 25, 2006
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Reviewer: A JeepReviews.com User from (Indianapolis, IN) |
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I ordered a set of daystar lights and entry guards on Jan 3 and I have called twice and they told me (on the second call) that they were holding up my order because they had not recieved any in. They told me that I would not get my order untill the end of Feb or Mar. Come on!! Holding it up for a $15 part?
I will not shop there again. |
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Got the shaft worst service ever disgruntled jeeper |
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Date: Jan 07, 2006
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Reviewer: A JeepReviews.com User from (Puyallup, WA) |
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I purchased a winch plate for my tj with my credit card and was told i would recieve it in 3-4 weeks and i waited and i waited and i waited after about 6 1/2 weeks i call them they say that it will be another 2-3 weeks due to a back order. I call billy bobs and they say 2 days. I tell 4wheelparts to cancel because my winch isnt doing a bit of good just sitting in the box.
They said it was canceled (and on my next statment) and low and behold i recieved it 3 1/2 weeks later, by then i already had the one from billy bobs on and went wheeling for three weekends so i held on to it for about a month and went in to take it back. I was told i could get a check instead of instore credit because i paid off my card and cancelled it and no longer wanted to do business with them due to the lack of service and knowlege about salesmanship.
I never recieved any type of payment or anything. I got on the phone dozens of times with every smooth forked toung talking boss i could get ahold of and the only response i got was that they dont refund anything and only do in store credit or take the charge off of my card. I paid the card off and cancelled it, wheres my money? Guess what, i got the shaft and will never ever go there again. Thanks for reading my long story. Ive told everyone i know that wheels, and will continue to do so every time i drive by the tacoma store i just want to puke. |
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Poor customer service. |
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Date: Dec 07, 2005
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Reviewer: A JeepReviews.com User from (California) |
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I had ARB air lockers, 4.11 gears and a Super35 kit installed by 4WP in my '03 TJ. The install was quick, however pricey, but I had problems afterwards with the rear air locker line leaking (the very next day) and the front pinion seal leaking (pretty bad). The nearest store to me is over a hour away. I had to drive back down there just for them to verify it is leaking. Then I had to go back that next week so they can repair it. I got there, they pulled it apart only to find they forgot to order the seal. They stuck the leaky one back in and said they'd order it. I said screw them and had a local shop replace it. No problems since.
Their customer service is very poor in the Fresno store. |
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Good Prices-Sorry Service |
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Date: Nov 28, 2005
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Reviewer: A JeepReviews.com User from (Baytown, Tx.) |
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I recently bought a lift kit, rims and tires from the Houston area 4wheel parts store on my 05 Rubicon. I'm having major issues with my alignment from lift kit and they cannot seem to balance my tires. I purchased a spare rim and tire and have been there twice to pick it up and it hasn't been there. Other than some of those problems, the staff is very friendly. |
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4 Wheel Parts... |
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Date: Nov 26, 2005
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Reviewer: A JeepReviews.com User from (Atlanta, GA) |
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Ordered a soft top from them, leaked from the day i got it. Took them three months to send me a new one from a different manufacturer after loosing the order multiple times, not calling back after they specifically said they would, sending me the wrong item once, etc... |
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Sloppy Install work but counter staff helpful |
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Date: Oct 21, 2005
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Reviewer: A JeepReviews.com User from (San Diego, CA) |
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I drove out to the nearest 4 wheel parts in El Cajon, CA to purchase a budget boost for my cherokee and decided I would just have them do the work since they weren't that busy that week. Also purchased a prerunner. They must have had the intern install it. I checked it when I got home and bolts were loose! Ontop of this they lost two of my lug nuts and scratched my bumper all to hell installing the prerunner.
If you live in the San Diego area I would highly recommend Off Road Warehouse instead. I have since had them do some work and found that while their counter staff is pretty rude unless you drive what they want you to drive, their install crews are top notch. |
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Overall Service |
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Date: Jun 06, 2005
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Reviewer: A JeepReviews.com User from (Denver CO) |
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I have been shopping at the Denver and Westminster locations for severals years and I have found the customer service people to be very helpful and knowledgeable. I have never had a bad experience, but I have had les than perfect installations of my 4" lift. Scecifically the alignment and gearshift adjustments were doen poorly. However the did fix both problem immediately and without hassle. |
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oapieyoffroad review |
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Date: Mar 23, 2005
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Reviewer: A JeepReviews.com User from (Colorado Springs, CO) |
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I've had some good and not so good experiances.
I have never had anything installed there. So I will not comment on installs.
But they are a great local shop that usually has whatever it is I need in stock. They are the Walmart of offroading.
As for their employees, its a hit or miss sitituation. Some are very helpful and concerned with your purchase/questions, while others can be extremely discourteous. (I have only shopped at the 4wheelparts in Colorado Springs.) |
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Incompetent Mechanic(s) |
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Date: Mar 22, 2005
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Reviewer: A JeepReviews.com User from (San Diego, CA) |
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El Cajon, CA (near San Diego, CA)
Got lazy and decided to have them install a new set of JKS discos.
They did almost nothing correctly. Except for purchasing parts, stay away from this place.
Totally disgusted. |
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Cheap prices sometimes but questionable service and rep |
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Date: Sep 25, 2004
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Reviewer: A JeepReviews.com User from (Salt Lake City, UT) |
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Have bought a couple things from their SLC store and have been OK experiences. Have also bought several things over their sales line. Salesmen are pretty dishonest and misleading but if you are well informed and want to spend some time on the phone, you can work them down quite a bit on some items.
Have heard others having horrible experiences though... they are a big company and can treat customers and get away with it:-(
Cant beat their buy 3 get 1 free Xterrain offer they have every 3 months or so, I will give them that much. |
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